PRODUCT MANAGER-EPIC ORDERS - 2966

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Montefiore is ranked among the top hospitals nationally and regionally byU.S. News & World Report. For more than one hundred years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

We offer strong benefits, generous time off and a very competitive 403B contribution.

*Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

We are seeking a Manager for our Epic Orders team.This is a role for an experienced manager of people who is certified in Epic Inpatient Procedure Orders.

Responsibilities include:

• Managing a team of Analysts and Senior Analysts that provide customer service support on a 24x7 rotating basis.
• Work with the Service Desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Provide advanced application troubleshooting support for the application modules and associated third party systems. Resolve critical issues independently, as necessary. Forward issues to the correct group for remediation or elevate it to the vendor, if required. Review team resolutions and solutions for accuracy and completeness.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements. Interpret requirements and evaluate operational workflow and utilize knowledge of the system to reveal potential issues related to user requests.
• Create/maintain system specifications from user requirements.
• Create/maintain application workflow documentation and associated test scripts for use in problem-solving or upgrades
• Participate in go-lives
• Create/maintain application profiles for support third party applications
• Participate on various integrated workgroups or client sessions
• Oversee, track, and implement all necessary enhancements to add or maintain functionality of the application utilizing departmental change processes.

Required experience includes:

• Bachelor's degree or equivalent experience
• Managing a team of IT professionals in an enterprise health care environment
• Epic certification in Epic Inpatient Procedure Orders
• In-depth knowledge of clinical workflows
• Experience supporting physician and nursing leadership stakeholders
• IT troubleshooting and issue resolution
• Knowledge of pulmonary and neurology workflows is desired.
• Meeting all requirements for Epic certification is a condition of employment

Note:

Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

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