Field Services Technician I

CRI Advantage
$19.09 / hr
United States, Idaho, Idaho Falls
520 Energy Drive (Show on map)
Jun 18, 2025
Join our team as a Field Services Technician I, where you'll play a key role in keeping our technology running smoothly and our users supported. Reporting directly to the Field Services Manager, you'll provide on-site support for desktops, laptops, mobile devices, and other tech, helping to resolve hardware and software issues in a fast-paced, customer-focused environment. What You'll Do: Provide on-site support for incidents and service requests across a variety of devices (desktops, laptops, tablets, smartphones, etc.) Troubleshoot and resolve hardware and software issues following documented procedures and standards Install, uninstall, and reimage systems as needed Communicate regularly with end users regarding scheduling, updates, and resolution timelines Ensure systems meet standard configurations (domain join, antivirus, network settings, etc.) Maintain accurate documentation and contribute to the knowledge base Coordinate with other IT teams for network readiness, asset tracking, and root cause analysis Required Qualifications: Experience supporting Windows OS and Microsoft Office applications Basic hardware troubleshooting and repair skills Strong communication and customer service abilities Ability to follow processes and documentation under close supervision High School Diploma or equivalent Minimum of 1 year in a technical support or field services role Bonus Points (Preferred Qualifications): CompTIA A+ Certification Experience with Linux or Apple platforms Tier 1 Apple certifications Familiarity with networking basics (patching, cabling, routers/switches) Physical Requirements: Must be able to lift up to 40 lbs, travel locally, and perform duties in various work environments including office, lab, or conference settings.