PS Program Director (LATAM)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Requisition JR107724

Genesys Cloud Services, Inc. seeks PS Program Director (LATAM) in Menlo Park, CA. ** Telecommuting allowed for this position.**

Job Description: Responsible for project management and ownership of multiple, concurrent medium - to large-sized, large enterprise cloud deployment, or solution engagements, adhering to and improving the Genesys delivery methodology; Lead and coordinate global project delivery by managing multiple multicultural teams across Latin American regions; Proactively and predictively manage the project(s) including developing a work plan, resource request for allocation, scheduling resources, setting goals and priorities, ensuring deliverables are met, reporting project status, tracking and resolving issues, and customer acceptance; Full ownership of the financial variables within the project; lead the project to completion within the originally defined budget with consistent and recurrent financial status and projections both internally and externally; Implement change management process on engagement; Apply appropriate project management knowledge, practice leadership with empathy to drive customer delight and value management in Genesys solution delivery; Educate and collaborate with customers to achieve high NPS scores; Follow standard Genesys Professional Services Operational process and guidelines; Act as primary interface with customer to manage customer expectations, develop risk mitigation strategy, resolve issues, customer acceptance and communicate internally and externally to IT organizations; Act as a point of escalation to resolve large, complex, high-risk engagements; Ensure engagements are on time and on budget; and Identify additional sales opportunities resulting from engagement work. Telecommuting allowed for this position.

Minimum Qualifications: The position requires a Bachelor's degree in Computer Science or related field. plus five (5) years of experience in a related occupation. In lieu of a Bachelor's degree, the employer will accept two (2) additional years of experience in a related occupation.

The position requires five (5) years of experience in the following skill: Experience in Global project delivery, communicating effectively and managing diverse multicultural teams and stakeholders across different regions. The position requires any amount of experience in ALL of the following skills: Experience in project implementation in automotive, financial, telecom, and agricultural industries; Experience in Genesys Engage, PureConnect, and Genesys Cloud implementations; Experience in Implementing and managing customer experience (CX) and contact center as a service (CCaaS) solutions using Genesys platforms; Experience in Agile project management methodologies and practices; Certified Scrum Master (CSM); and Native or near-native competence in Spanish and Portuguese is required. Telecommuting allowed for this position.

Salary range: $166,277.00 - $186,277.00

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.