New

Facilities Manager

JLL
parental leave, paid time off, 401(k)
United States, North Carolina, Charlotte
Jun 17, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager - Charlotte, NC. Drive Excellence Across Premier Financial Spaces Lead 800,000 sq. ft. of high-profile financial facilities in Charlotte. Manage two Facilities Coordinators to maintain three distinctive properties that support our client's banking operations. Key Responsibilities: Strategic oversight of three financial facilities Team leadership of two Facilities Coordinators Vendor management and budget optimization Implementation of maintenance protocols and facility improvements Emergency response and business continuity planning Transform these critical financial environments from functional spaces into strategic assets that enhance our clients' operations and reputation in Charlotte's competitive market. Check out some of what you'll do: Matrix manages both technical and administrative staff while being responsible for the performance and morale of all resources deployed for the FM scope in the assigned facilities. Collaborates with the supply chain team on opportunities to define scope, coordinate supplier walk-throughs, and manage supplier performance at the property level. Responsible for representing JLL and portraying partnership management in the areas of service, performance, compliance, ethics, people, and relationship management for the assigned sites. Serves as SPOC for all JLL HR related matters for the JLL FM team assigned, maintaining regular contact with HR for people management, Learning & Development program, and leave planning. Ensures documentation of HR activity as per JLL HR and Workday guidelines. Works with the supply chain to identify opportunities to deliver differentiated value through quality, innovation, or cost improvements, working in conjunction with central supply chain programs and account-specific programs to support client-specific needs, and participates in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites. Maintains client service and experience focus in collaboration with the Account Director; understands JLL's contractual scope thoroughly and ensures all contractual commitments are fulfilled at all times. Focuses on Client & End User Human Experience and brings in JLL Experience concepts to the assigned sites while demonstrating continuous improvement on all key measurables. Responsible for establishing annual budget and tracking expenses against budget periodically as specified by the Client process, providing financial reporting for the client, and responsible for commercial goals of price and value for FM Operations for the client site(s) assigned. Implements innovative programs, processes, and procedures that reduce short- and long-term operating costs and increase productivity, while managing all assigned facilities to achieve KPI performance targets, monitoring SLA's to identify potential challenges, and planning corrective actions/best practices accordingly. Leads participation in local JLL and Account innovation programs, redeploys innovations learned from other account teams, and demonstrates to Client JLL innovation efforts. Plays an important role with dual responsibilities for communication and reporting, follows JLL reporting protocols for all commercial, costing, and billing for the FM contract, and manages all Client service-related reports/communication. Here is who we are looking for: Business acumen, including financial planning and analysis. Must be able to manage within budget and time constraints Strong interpersonal and supervisory skills Strong analytical, organizational, and presentation skills 5+ years of facility management experience with a corporate or third-party service provider BS or equivalent work experience in Facilities Management Exceptional customer service skills and professionalism with a passion for hospitality Ability to manage multiple priorities and deliver results in a fast-paced environment Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Ability to work independently - strong prioritization and time management skills Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable Excellent verbal and written communication skills with the ability to communicate professionally Excellent organizational skills andprocess management Ability to adapt to new devices, technology, and applications Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook) Location: On-site -Charlotte, NC If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. 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Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.