Sales Representative I

At Collins, we are committed to building a better world. As a family-owned company founded in 1855, this begins with our commitment to land and resource stewardship on our 370 thousand acres of Forest Stewardship Council (FSC) certified forest lands. With operations in California, Oregon, and Pennsylvania, we manufacture softwood and hardwood lumber, particleboard, and hardboard siding.

Position Summary:

The Inside Sales Representative provides office-based sales and customer service at the Collins Hardboard Facility. The Inside Sales Representative is responsible for managing inside sales accounts, Big Box retail sales, and transportation.

Duties/Responsibilities:

• Serve as the primary point of contact for customers and respond to customer inquiries regarding the product, product availability, installation, warranty, etc.
• Manage sales accounts, including order entry, pricing and order changes, and invoicing in the sales account software system.
• Responsible for management of Vendor Management Inventory (VMI) programs for big box retailers, including order entry, invoicing the retailer, and associated logistics.
• Ensure TruWood samples are manufactured, bundled, and distributed based on customer needs.
• Responsible for diagramming of railcars to maximize weight and space.
• Archive rail transportation documentation.
• Manage customer communications related to rail and truck freight.
• Manage communications with transportation carriers.
• Research, contact and request quotes from alternative carriers if core carrier is not available.
• Notify customers with will-call orders when shipment is ready for pick up.
• Provide reports for sales, accounting, retailers, and the composite paneling association.
• Support outside sales team with inventory management software's sales reporting tools.
• Schedule meetings to ensure accurate and efficient communication between sales and production.
• Perform additional duties as required by supervisor.
• On-site attendance is essential to effectively perform the listed duties and responsibilities.

Required Skills and Abilities:

• Strong communication and interpersonal skills.
• Time-management and organizational skills.
• Proficient in Microsoft 365.

Education and Experience:

• Associate degree in business or the equivalent experience preferred.
• Customer service experience preferred.
• Experience using an inventory management software system preferred.

* Administrative building requires walking up and down outside stairs with exposure to the elements on a daily basis.