New

Staff Educator, South Shore and MetroWest Region

Mass General Brigham Medical Group, Inc.
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jun 16, 2025
Summary Responsible for designing, developing, implementing, and evaluating training programs to enhance the skills and knowledge of front desk/administrative employees within an organization. Does this position require Patient Care? No Essential Functions Conduct training needs assessments to identify skill gaps and determine training requirements for different employee roles and levels. Design and develop engaging and interactive training programs, including instructor-led sessions, e-learning modules, job aids, and other training resources. Collaborate with subject matter experts to gather content, ensure accuracy, and incorporate industry best practices into training materials. Deliver training sessions to employees using various methods such as classroom instruction, virtual sessions, workshops, and on-the-job training. Facilitate engaging and interactive training activities, discussions, and exercises to promote effective learning and skills transfer. Provide coaching and feedback to learners, addressing questions and clarifying concepts to support their understanding and application of training content. Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials None Experience Experience in training and development. 2-3 years required Knowledge, Skills and Abilities - Experience with developing and delivering training programs. - Experience with working with employers to identify training needs. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Ability to work under pressure. - Epic experience is strongly preferred. Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.