Customer Service Collections Professional

Do you have a passion for helping others? Looking for a Collections position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Operations Collections team!

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!

Spectrum's Collections team works directly with our customers, focusing on their needs and keeping them informed of all things Spectrum. It's a communication-focused job that allows you to showcase your real-time problem solving skills. You would be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

LOCATION
1600 Dublin Rd
Columbus, Ohio 43215

(Please note: training and working schedules could include evening, weekend and holiday hours.)

BE PART OF THE CONNECTION
As a Call Center Collections professional, you will be responsible for outbound call traffic to collect on bad debt accounts primarily for customers overdue between 42-49 days. You will communicate directly with customers in an attempt to resolve and/or collect debt using account research and investigation. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR CALL CENTER COLLECTIONS PROFESSIONAL ENJOY MOST

* Communicating with customers and assisting with their debt resolution
* Working under minimal supervision
* Being in an environment whose aim is to help you grow

ESSENTIAL RESPONSIBILITIES OF THE POSITION

* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Research accounts with debt and communicate with customers via phone.
* Take action based on transaction characteristics as appropriate and necessary.
* Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
* Contact customers by phone in attempt to collect debt.
* Demonstrate friendliness and professionalism when dealing with customers.
* Answer inquiries for customers calling in regarding their unpaid debt.
* Other duties as assigned to meet business needs.

WHAT YOU'LL BRING TO SPECTRUM
Qualifications

* Experience: Related work: 0-2 years, Collections/Accounting: 0-2 years, Customer Service: 0-2 years
* Education: High School Diploma or GED
* Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
* Skills: Effective verbal and written communication
* Schedule: Availability to work within the hours of operation. Consistent and punctual attendance.

SPECTRUM CONNECTS YOU TO MORE

* Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
* Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
* Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
* Total Rewards: See all the ways we invest in you-at work and in life

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