Operations Assistant- Surgical unit: 100% in person

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary
The Operations Assistant supports the operations of assigned inpatient area(s), with a focus on equipment, compliance, monitoring, and safety. Monitors all aspects of the environment, equipment, and furniture and serves as liaison with other departments for problem resolution. Performs the duties of a Patent Experience Rep as needed, working to ensure the best possible patient experience through effectively coordinating services to patients and families.

Key responsibilities

• Oversee daily clinical operations and coordinate with departments such as Engineering, Environmental Services, and Health Technology to resolve equipment, safety, and compliance issues.

• Participates in daily safety huddles to address safety and regulatory compliance.
• Visually monitors environment for compliance with regulatory agencies, including JCAHO to include the following:
• Equipment checks
• Fire and life safety
• Monitoring of compressed gas cylinders
• Participates in Engineering/Safety/ESD rounds. Maintains compliance with safety requirements.
• Conducts weekly audits, including:
• Eye wash station, etc.
• Organization of all storage areas/rooms, elevator landing, and emergency equipment.
• Interfaces with staff continuously throughout the day related to equipment needs and quickly problem solves issues.
• Collaborates with Health Technology Management to resolve medical equipment issues.
• Conducts inventory of equipment and notifies supervisor of missing items..
• Responsible for stocking and organizing supplies in assigned areas,
• Answers, screens, and routes telephone calls.
• Greets and directs patients, families, and visitors
• . Monitors daily schedule and patient flow to optimize resource utilization and patient experience.
• Communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient patient/visitor flow.
• Utilizes systems to manage patient information and requests
• Performs routine administrative duties
• Organizes and schedules conferences, seminars, and other department-sponsored programs or events. Training and Process Improvement:

Minimum qualifications

Education:
High school diploma required

Experience:

• One year of customer service, administrative, or experience in a health care setting.
• Basic knowledge of clinical, operational, safety, and compliance needs of the units/departments.
• Ability to interpret and apply safety and compliance guidelines.

Schedule: Monday - Friday, 6:30 a.m. to 3:00 p.m
Physical Requirements:

• Frequent lifting and carrying of patients, children, or objects weighing up to 10 pounds.
• Regular reaching, grasping, and fine manipulation of objects.
• Proofreading and checking documents for accuracy.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.