Training Manager

Job Title: Manager, Manufacturing Training

Job Summary:

The Manager, Fleet Manufacturing Training leads the strategic development and execution of workforce training and operational excellence initiatives across ambulance manufacturing and refurbishment operations. This role partners closely with cross-functional leaders to design, coordinate, and deliver scalable training programs that enhance quality, efficiency, and safety. The position reports to the Senior Manager Fleet Manufacturing Operations and supervises a team of training coordinators and subject matter experts.

Qualifications:

• Bachelor's degree in industrial engineering, Business Administration, Organizational Development, or related field (required) or equivalent combination of experience/training
• Lean Six Sigma Green Belt (Preferred);
• Black Belt or equivalent certification (preferred)
• Minimum 5 years of progressive experience in manufacturing operations or training, with at least 2 years in a supervisory or management role
• Strong knowledge of adult learning principles, instructional design, and manufacturing best practices
• Valid driver's license

Essential Responsibilities:

Training Program Leadership:

• Lead the development and execution of comprehensive training strategies to support operational goals across all departments.
• Oversee the creation and delivery of blended learning solutions (instructor-led, hands-on, online, and video-based).
• Establish and promote a culture of continuous learning and workforce capability development.

Training Operations Management:

• Manage training calendars, scheduling, and coordination across multiple shifts and departments.
• Ensure the consistency, relevance, and quality of training programs through regular assessment and improvement.
• Serve as a key facilitator and coach for technical and compliance-related training sessions.

Data, Metrics & Reporting:

• Define, implement, and monitor key performance indicators (KPIs) related to training effectiveness, quality, and production efficiency.
• Prepare monthly and ad hoc training and performance reports for senior leadership review.
• Maintain accurate and auditable training records in compliance with regulatory and quality requirements.

Team & Stakeholder Engagement:

• Supervise, mentor, and develop a small team of training coordinators or specialists.
• Facilitate collaboration across departments to ensure alignment on training priorities and operational improvements.
• Foster a customer-centric approach when working with internal teams and external stakeholders.

Administrative Oversight:

• Manage administrative functions including training documentation, front office coordination, and supply procurement.
• Support onboarding, compliance, and certification tracking in partnership with HR and Safety teams.

Safety, Compliance & Quality:

• Ensure training programs reinforce organizational safety and compliance standards.
• Promote a safe working environment through training reinforcement and behavioral observation feedback.

Other Duties:

• Participate in audits and inspections related to training and process compliance.
• Represent the Training & Process Improvement function in cross-functional leadership meetings.
• Perform other duties as assigned by the Senior Manager Fleet Manufacturing Operations.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.