Senior Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $95000 - $102500 / year + 10% annual target bonus

Location: Whitsett, NC | Lenovo Campus

Travel: Morrisville, NC approximately 1x / week

Senior Facilities Manager role is responsible for all aspects of allocated building operations within the Whitsett - NC Campus. Lenovo campus with a primary focus on building occupant experience and client REWS customer satisfaction.

Secondary role for this position is to serve as the SME for Integrated Facilities Management services support for the account.

The position will oversee traditional IFM services as well as an integrated service offering that creates memorable experiences within our client's space that are a key differentiator for how the client's organization is perceived and valued. The individual in this role will be expected to provide superior client service while enhancing individual personal and professional skills. This Client facing role will be at the center of the action and requires the ability to be able to exhibit exceptional customer service and communication skills.

Key Responsibilities

• Work closely with Account Leadership and our Client to understand the goals, objectives and focus areas for Building Operations and Experience Services on the account.
• Establish challenging, realistic and obtainable goals to guide all aspects of site operations and performance
• Manage the operational implementation of customer experience focused services on the account, developing programs, tools and processes while integrating the underlying services.
• Develop and/or implement a customer experience training plan that enables exceptional service delivery.
• Achieve and exceed goals including performance goals, budget goals, team goals
• Establish and maintain sound management guidelines in accordance with client service level agreements and operating requirements.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
• Encourage and build mutual trust, respect, and cooperation among team members
• Set goals and expectations for the team using the performance review process and hold team accountable for successful performance
• Ensure that expectations and objectives are clearly communicated
• Anticipate and respond to needs and concerns of client and transform problems into opportunities
• Monitor and manage 3rd party vendor performance related to soft and hard services delivery.
• Proactively identify and escalate risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's)
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.

Skills/Qualification

• 7+ years' experience in facility and operations, with a proven track record of leading high-performing teams in service environments.
• Advanced knowledge of Workplace Experiences and Facilities Management industry best practices.
• Solid understanding of commercial real estate, project management, and real estate finance fundamentals.
• Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards.
• Exceptional skills in managing relationships at all levels within both JLL and client organizations.
• Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential.
• Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure.
• Credible and impactful communicator, able to prepare concise updates for senior executives about regional activities. Operates with a "no surprises" approach.
• Strong analytical abilities, sound judgment, and effective problem-solving skills. Capable of gathering data, assessing situations, and quickly developing and executing solutions.
• Ability to handle high-pressure situations and manage crises effectively.
• Excellent relationship-building abilities, fostering positive interactions with team members, clients, and stakeholders.
• Competent in using basic computer applications relevant to the role.
• For internal candidates, consistently high-performance evaluations in leadership roles over the past three years.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.