Customer Loyalty Specialist (Lindon, UT)

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Customer Loyalty Professionalsact as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual educationonpolicies, procedures, and soft skills.

Who We are Looking For:

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training:Paid, Mandatory In-person Training Monday - Friday 8am-4:30pm

• Full time shift after training

Starting Rate:$16.75/hr + Commissions

We want you to grow with us! Potential to make up to $17.75/hrwithin your first year.

*Promotions and compensation are dependent on performance and are not guaranteed*

Job responsibilities:

• Deescalate customers and find resolutions for complex issues

• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.

• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful:

• Sales and communication skills (or a desire to learn these skills)

• Strategic minded, Self-Motivated, and consistently excellent

• De-escalation skills

• Passion for providing quality customer service

• Verbal and written communication skills

• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).

• Well-versed in smart home technology and the products that we offer

Minimum Requirements:

• Must be able to reliably commute to our Lindon, UT office

• Must be at least 18 years old

• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Learn about theVivint Cultureand why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

If you are a current employee, please notify your manager that you are applying prior to applying.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.