1442150 - Technical Program Manager

The application window is expected to close on: June 30, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The LIO (Lifecycle Innovation and Optimization) team is a dynamic group of people working on big transformational, highly visible initiatives and acquired company integrations. The Engineering team within the LIO organization is leading the charge on crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. We are at the epicenter of developing modern, cloud-native and AI-driven technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, Engineering team enables customers and partners to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. Join us and be a part of this exciting, ground-breaking journey.

Your Impact

As an Engineering Project Manager, you will play a strategic role in delivering AI-powered Experience Orchestration that transforms post-purchase digital experiences for Cisco's customers, partners, and sellers. You'll lead initiatives that harness the power of artificial intelligence, data automation, and marketing automation technologies to create personalized, scalable, and seamless experiences across Cisco product adoption, renewals, and growth.

In this role, you will work cross-functionally with Customer Experience, Marketing, Sales, and IT teams to integrate and operationalize diverse, high-quality data sources-including, but not limited to, customer profiles, install base, telemetry, and feedback. This data, governed by strict regulatory standards, enables intelligent automation and insight-driven decisions that power immersive digital experiences for Cisco customers. Your leadership will help drive improvements in customer satisfaction, recurring revenue, cost savings, and sales effectiveness for Cisco and its partners.

• Manage and lead technical programs to deliver customer business outcomes for complex, transactional, and multi-component programs.
• Perform overall program-level planning and lead program execution of interdependent projects.
• Develop detailed project plans and lead all components, including resource prioritization, progress tracking, change control processes, testing, documentation, training, and timely delivery within budget constraints.
• Identify risks and issues, develop risk response strategies, and define an escalation process.
• Document business requirements and technical architecture, translating them into technical designs for implementation.
• Ensure projects have established measures with clear exit/success criteria.
• Use data analytics to supervise, analyze, and measure the efficiency of digital efforts, ensuring a positive impact on the customer experience.
• Drive all Scrum events: Sprint Planning, Sprint Review, and Sprint Retrospectives.
• Lead the creation of Epics, Features, User Stories, and Tasks.
• Build strategic partnerships across various CX stakeholders, LIO Product Management, Experience and Design Research, and IT organizations to meet current and future needs.
• Establish and facilitate the interlock and operating model for project execution.
• Foster a culture of innovation and automation by implementing frameworks to prioritize and support new ideas across stakeholders/organizations.

Minimum Qualifications :

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.
• 2-4 years in the tech industry, with specific experience working on projects related to channel integrations, platform automation, data analytics, and across multiple audiences (customer, partner, seller/internal).
• Experience in project management methodologies, including Agile, Waterfall, and Scrum.
• Experience running large programs with multiple dependencies across organizations.
• Proficiency with JIRA, Confluence, and Microsoft Suite (Excel and PowerPoint).

Preferred Qualifications :

• Proven ability to lead sophisticated programs, motivate change, and connect with senior executives to influence accelerated decision-making and execution.
• Excellent planning, time management, organizational, and interpersonal skills.
• Strong communication and stakeholder management skills, with the ability to work across technical and non-technical teams.
• Presentation experience to senior management is a plus.
• Experience managing projects involving data-related technologies, marketing automation, AI/ML, or intelligent automation is a plus.

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!