Senior Manager - Technical Account Management

Summary:

The Senior Manager of Technical Account Management will play a pivotal role in enhancing the customer experience for Cencora's manufacturer clients. This position focuses on optimizing the use of technology to ensure customers gain the maximum benefit from our service offerings. You will be responsible for managing the technical and product experiences across a diverse portfolio, collaborating closely with product teams and operational partners to deliver an exceptional customer experience. In this role, you will cultivate strong senior-level relationships within key accounts to support Biopharma Services operations teams and overall client relationships. You will also develop an in-depth understanding of client program goals and technical roadmaps, using this knowledge to support and drive their strategic initiatives.

Primary Duties and Responsibilities:

• Continuously improve the customer product experience for Cencora's manufacturer clients

• Manage technical and product experiences across our portfolio

• Collaborate with product teams and operational partners to ensure a world-class customer

• Develop and maintain senior-level relationships within key accounts

• Support Biopharma Services operations teams

• Understand client program goals and technical roadmaps to support and drive their strategy

• Navigates ambiguity, simplifies the complex and responds effectively to unclear situations

• Change leadership, initiates, manages, supports and promotes necessary change

• challenges the status quo in a professional, positive manner and develops strategic solutions

Required Skills and Qualifications:

• Bachelor's degree in business or related field

• 5+ years of experience in account leadership and technical implementations

• Demonstrated depth of knowledge of life sciences industry and Cencora customer portfolio

• Ability to acquire and grow executive customer relationships and productive and collaborative partnerships at all levels of customer organizations

• Ability to work collaboratively, to mobilize teams with large cross-functional groups toward a set of common goals

• Comfortable navigating uncharted areas to address and close organizational gaps

• Outstanding strategic and operational competencies, strong creativity and next-minded approach to customer solutions

• Proactive Self-Starter: Demonstrated success in program management, implementationplanning and goal setting

• Over 10 years of experience implementing services for healthcareor biopharma companies

• Effective Communication: Strong verbal and written communication skills, adept atpreparing reports and disseminating information

• Presentation Skills: Experienced in public speaking and client presentations, possessingstrong interpersonal skills

• Relationship Building: Ability to develop and maintain cooperative working andbusiness relationships

• Leadership: Capable of leading teams without direct authority to achieve goals alignedwith Cencora's strategic accounts

• Client Relations: Maintains excellent relationships with clients and routinely meets withsenior leadership within key accounts

• Analytical Skills: Strong analytical and business acumen

• Ability to interpret industrytrends and competitive information to develop responsive strategies and tactics

• Creativity and Focus: Highly creative, focused and disciplined

• Technical Proficiency: Working knowledge of digital technologies and integration concepts

• Ability to learn and provide guidance to effectively use Cencora systems andprograms

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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