Customer Care Representative

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

Atlas Copco is a global, industrial company. We are pioneers and technology drivers, and industries all over the world rely on our expertise. At Atlas Copco, we strive for a culture that encourages diversity of mind, inviting all voices to the table. For the last 150 years, Atlas Copco remains the best kept secret and has been the Home of Industrial Ideas. With sustainability at the forefront of everything we do, our tools and our people have changed the world for the better.

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. Were everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Interested in being part of our team? At Atlas Copco Vacuum North America, the role of the Customer Care Representative is critical in ensuring an exceptional experience for both new and existing customers.

As an Customer Care Representative, you will play a crucial role in . You will be responsible for cultivating relationships with both existing and prospective clients, effectively communicating the value proposition of our products/services, and ultimately closing deals. This position offers an exciting opportunity to work in a fast-paced environment and make a significant contribution to our customers. As part of the team you will report to the Customer Care Team Lead.

Your role

As a Customer Service Representative, you will report to Customer Service Team Lead.

• You will provide customer support in all phases of the sales process, from quotation to payment.
• You will process customer orders and check for accuracy.
• You will provide follow-up on orders as needed.
• You will process electronic invoicing.
• You will communicate with customers and help direct questions and concerns.
• You will support the sales teams.
• You will answer questions concerning shipping, pricing, and availability.
• You will follow up situations to ensure the problem has been solved.
• You will digitally file system orders, cancelations, and quotes.
• You will ensure accuracy of order tracking procedures and assembling required documentation.
• You will provide accurate and timely updates to all interested parties.
• You will perform other tasks as assigned.

Job location

We are a local team, working in an on-site model. We have offices in Michigan City, IN.

What you can expect from us?

• We believe and foster a learning culture where global mobility is an important enabler for growth.Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.

• We support you and your well-being with different programs and committees.

• We offer an Attractive Benefit Package:

  • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan* Health insurance/ Dental insurance/ Vision insurance* Paid time off* Life & Disability insurance* Salary based on knowledge, skills, and experience. We are an equal opportunity employer.

• We offer reasonable accommodations to those with disabilities.

• Are you missing something? Help shape it and bring in your ideas.

#LI-Onsite

What we expect of you?

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

• You are a high school graduate or equivalent

• You have 2+ years of experience in Customer Service within manufacturing or service section operation.

• You have experience in ERP systems, preferably SAP.

• You can interact with customers, distributors and team members.

• You excel in interpreting and responding to customer requests.

• You have intermediate to advanced computer skills and are able to work under pressure.

• You have an excellent phone demeanor.

• You can make decisions based on the best interest of the company.

• You are fluent in English, as this is our internal language.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.