Growth Strategy & Operations, Sr Manager

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Growth Partnership Strategy & Ops Senior Manager is responsible for managing and enhancing Embrace's strategic relationships with senior living community operators and key partners. This role emphasizes relationship management, contract oversight, and operational excellence post-agreement, driving alignment with Embrace's strategic growth and operational objectives.

You Will

Work with the Embrace team and leadership as well as other cross-functional teams (e.g. Corporate Strategy, Marketing, broad SCAN Leadership) on establishing and enhancing strategies for partner relationship execution, management and operational excellence.

Conduct industry research / due diligence to identify best practices in senior living operator relationship management.Serve as an account manager and maintain strong customer success and relationships.

Engage cross-functionally with internal stakeholders including Marketing, Operations, Clinical, Product, Network, and other departments to ensure alignment with partner expectations and successful contract execution.

Lead and project manage the sourcing, contracting, and ultimately relationship onboarding and operational integration of new senior living operator partnerships.Develop strategies to maintain key relationships, ensuring strong customer/member/client experience and success.

Coordinate and oversee periodic strategic reviews and business performance assessments with key senior living community operators.Conduct joint operating committee meetings with key stakeholders to review performance, expectations, opportunities, and risks.

Collaborate with the sales and business development team to identify leading key performance indicators for each team / channel / market / product and establish a robust sales performance management infrastructure. Collaborate with operational leaders to identify and track key performance indicators for partner relationships, ensuring robust performance management and continuous improvement.

Develop operational and growth strategy for identified partnerships and Embrace initiatives. Serve as the primary escalation point for relationship issues, proactively addressing and resolving concerns to maintain strong partner satisfaction and retention.

Collaborate with channel-based sales production leaders, Procurement, and IT to identify and implement tools (build, partner, vs buy) needed to maximize partnership performance.

Partner with Finance to forecast operational and financial outcomes tied to partner agreements. Direct and collaborate with data and finance teams to design and maintain performance dashboards related to partner relationship success and operational metrics.

Represent SCAN at industry and sales specific conferences and forums to enhance brand visibility and establish thought leadership in the senior care and Medicare Advantage space.

Support preparation for executive presentations related to partner relationship status and strategic planning (Board meetings, Executive Leadership Team meetings, various steering committee meetings.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• Bachelor's Degree preferred, or equivalent experience.
• 6 years of experience in senior living, sales strategy & ops, healthcare management consulting, corporate strategy, commercial strategy, or senior living.
• Experience with healthcare payers and / or Medicare Advantage.
• Experience with project and / or plan implementation, managing multiple stakeholders with different priorities and moving a cross-functional team towards the same goal in terms of execution.
• Knowledge of the LTC/ALF business model and familiarity with the SNP, MSSP, and REACH ACO models.
• Ability to collect, organize and analyze complex data at a macro and micro level with the goal of making structured, data-driven decisions in an ambiguous strategic context.
• Ability to collaborate across all levels, proactively seeking stakeholders' inputs and exploring a wide range of options before deciding / acting

• Strong analytical and problem-solving skills with attention to detail
• Proven track record of effectively managing multiple large-scale, diverse, and complex projects simultaneously. Ability to excel in an ambiguous environment, flexing to new priorities
• Excellent interpersonal skills, with proven ability to collaborate with stakeholders across all levels of the organization, both in-person and virtually
• Demonstrated strategic thinking capability and planning for short and long-range goals required
• Highly developed oral and written communications skills with the ability to effectively convey information in a clear and concise manner; strong presentation skills

What's in it for you?

• Base Pay Range: $125,400 to $179,300.00 annually
• Work Mode: Mostly Remote (located in Arizona or willing to relocate)
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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