Desktop Product Owner

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Product Owner is responsible for managing the product life cycle of our relationship management solution that is used to support constituent engagement (members, providers, brokers, etc.) across their engagement SCAN. The Product Owner will be accountable for establishing an integrated roadmap, prioritizing capability delivery and partnering across the organization to deliver an integrated cross-functional solution, that is foundational to enabling our future state vision.

You Will

• Partner across the organization to drive definition and delivery of our desktop / relationship management solution - Including engaging with multiple functional stakeholders to understand their business needs, partnering with our IT team to establish a product delivery roadmap, and integrating with other product / technology teams to ensure continuity across constituents and engagement channels.
• Build business requirements and user stories to support the implementation of new or refreshed capabilities within the platform. Build a strong working knowledge of all the business operational areas.
• Partner with business stakeholders to define / refine processes to optimize the end to end experience.
• Lead product user engagement (e.g., feedback sessions, workshops, internal user meetings, internal leadership meetings) to ensure adoption and continuous improvement within the platform.
• Be responsible for delivering innovative solutions to drive business value and create a best-in-class customer experience.
• Partner to identify and deploy strategies to help promote end user adoption & utilization.
• Utilize both quantitative and qualitative data to gather insight, assess performance, identify gaps and continuous improvements that optimize the associate and constituent experience.
• Become an expert in the data elements feed into the platform along with the integrations to other technologies/platforms across our overall customer experience ecosystem (e.g., digital tools, engagement channels, campaign management, etc.). Provide regular updates on progress, risks, issues, and value creation to leadership.
• Become the leading subject matter expert in the organization by remaining current with platform releases, new features, connecting platforms / partners and industry trends to recommend enhancements and upgrades.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• 5-8 years of product management experience, including working with business stakeholders, defining user stories, managing roadmaps and establishing backlogs.
• Bachelor's Degree or equivalent experience preferred
• Microsoft Dynamics 365 certification preferred
• Management of desktop / CRM application implementation, including project planning, business requirement management, business analysis and continuous improvement; MS Dynamics 365 experience preferred.
• Operational/customer experience, preferably in the healthcare industry.
• Engagement in omni-channel design and implementation.
• Involvement in delivering large scale initiatives and supporting change management
• Experience with Genesys, Campaign Management platforms, or AI technology platforms
• Experience working in Consulting organization driving customer experience or CRM Transformation engagements.

What's in it for you?

• Base Pay Range: $125,400 to $179,300 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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