Director, Program Management

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Director of Program Management is responsible for defining, mobilizing and overseeing program governance and project execution for the portfolio of member-experience related initiatives. The role will be accountable for partnering across the organization to identify dependencies, manage issues/risks, facilitate decision resolution, establish end to end solutions, define an integrated project plan, drive program execution, deliver customer-centric solutions, and support change management.

You Will

• Establish standardized and repeatable processes to support the oversight and governance of a portfolio of member-experience related initiatives. Including tracking, monitoring & reporting on key initiatives, measures and metrics.
• Collaborate across the organization to identify issues, risks, dependencies, decisions and key sequencing considerations. Establish a framework to enable quick decision making, issue resolution, and risk mitigation.
• Deploy agile principles (in partnership with IT partners) across projects and programs, to improve collaboration, execution and delivery outcomes.
• Oversee the end-to-end enablement of our desktop / customer relationship management solution, partnering across multiple functional stakeholders, product owners, and delivery teams to deliver an optimal solution that meet the varied business needs and enables our future-state vision for our members, providers, and brokers.
• Drive issue resolution, risk mitigation, and program decision making to effectively drive continuous improvement and consumer-centric solution definition.
• Partner with business, product and IT to establish logical business architecture; align product roadmaps and capability definition to maximize investment and achieve targeted business objectives.
• Business Process Re-Engineering - Assist with defining new processes, refining existing process & challenging the status quo.
• Change Management -- Define & implement strategies to support training, upskilling, communication, experience and end user adoption.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• 10+ years of complex initiative oversight, project management, and technology implementation.
• Delivery of large scale, cross-organization initiatives, including change management and end user adoption.
• Member & operations experience; prefer healthcare (clinical and/or contact center)
• Implementation of a desktop / customer relationship management solution, across multiple stakeholder groups
• Technology solutions / platforms (telephony, desktop, omni-channel, etc.)
• Experience with Microsoft Dynamics 365, Genesys, Campaign Management platforms, or AI technology platforms
• Problem Solving - Advanced
• Program / Project Management - Advanced
• Process Improvements - Advanced
• Communication & Interpersonal Skills - Advanced
• Cross-Organization Collaboration - Advanced
• Agile Framework - Skilled
• Customer-focused with strong problem-solving skills.
• Strong executive presence, leadership, planning & critical thinking skills.
• Ability to work with staff at all levels (including external entities) to achieve goals.
• Excellent interpersonal, organizational, and communication (written and oral) skills.
• Proven background of overseeing program implementations, including change management for people, processes and technology.
• Experience overseeing complex initiatives; Ability to engage with stakeholders, analyze options, and drive open items to resolution.
• Ability to manage complex items / decisions to completion, including assessment, prioritization and sequencing.

What's in it for you?

• Base Pay Range: $147,900 to $211,530 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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