Manager, UX Content Design

Manager, UX Content Design

Role Summary:

Are you passionate about delivering the best experiences to customers? Do you know how to advocate for content that shapes great customer and user experiences?

We promote an agile, collaborative, supportive environment where diverse thinkingandinnovative approaches to content and experimentation are welcomed and encouraged. Our work focuses on a breadth of transformational efforts across a large product and digital portfolio as we work together to deliver on the promise of making it easy forour customersto do business with Thomson Reuters and manage their business using our applications.

As part of Thomson Reuters' Global Design Organization, our UX Content Design team crafts clear, consistent, succinct language in partnership with many groups across the organization to design successful, innovative product experiences.

About The Role

As a Manager for the UX Content Design team, you will partner with UX design, research, product, development, and additional peers to drive compelling, useful, usable, and accessible UX content experiences within a selected area of focus across digital commerce, customer success, and cloud-based products/mobile apps for diversified audiences in the Tax, Accounting, Trade, and Legal spaces.

As a Manager, UX Content Design you will:

• Manage multiple direct reports (helping each set and maintain progress toward individual goals by conducting regular check-ins, and completing other people manager duties)
• Coach and manage team members' work outputs and provide content direction in review and critique sessions
• Communicates and presents effectively to a wide variety of stakeholders across the larger design org
• Evangelize, socialize, and align UX Content Design vision and contributions to Senior Leadership and peers
• Ensure customer voice and Product Vision are embedded in team outputs, with prioritization and trade-offs based on customer and business value
• Able to influence strategy and outcomes
• Keep up with business goals and priorities, and align team/individual work and focus accordingly
• Maintain progress with AI developments, trends, and tools
• Understand and communicate how Content Design can intersect with and influence our AI functions
• Socialize and align cross-functional stakeholders toward a single UXC strategy, vision, and plan
• Support UXC testing by prioritizing work to help identify iterative improvements in the product
• Lead and/or participate in:
  • Contribution to the organization's larger design system
  • Defining voice & tone elements for both disparate and connected experiences
  • Influencing partner teams regarding content design best practices
  • Identifying gaps, and their solutions, within and across team processes

• Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content
• Lead team in contributing to design tests in partnership with UX Design and Research to help identify iterative improvements
• Demonstrate people leadership skills, across tactical and strategic areas and varying levels of UX Content Designers (mid-level to Lead)
• Attract and develop great talent, raising the bar as needed
• Ensure team delivers on expectations, communicating clear goals that support the delivery of impactful work against team OKR's (Objectives and Key Results)
• Set talent development and diversity goals, demonstrate progress
• Demonstrate effective decision-making logic and processes
• Identify development areas and provide timely feedback and coaching to direct reports; effectively address under-performance

Behaviors that will bring success to the role:

• Learns and adapts, bounces back quickly from setbacks
• Seeks to gain and understand differing perspectives
• Addresses objections and concerns effectively and independently
• Presents and recommends trade-offs; communicates changes in delivery expectations
• Influences results across teams and functions
• Brings a data-driven mindset to the team
• Able to positively resolve issues among team members
• Collaborates with team, management peers, and leadership with efficiency and transparency
• Excitement about collaboration with partners in design, tech, and product
• A passion for words and the positive impact they can have in internal or customer-facing output across individual contributor and leadership levels
• Engaged approach to simplifying complex ideas into narrative-driven outcomes and influence
• Desire to push the envelope on the status quo, using passion, influence, and information to include internal partners impacted by that push

Day-to-day activities:

• Provide guidance and direction to focus the team on delivering output excellence
• Look for opportunities to improve business or process
• Ensure team delivers on expectations that support the delivery of impactful work
• Hold team accountable for delivery
• Excitement about designing for/influencing AI in products and using AI in the design process and day-to-day work
• Ensure decisions are guided by data, research, and analytics
• Help educate the organization about the importance of UX Content Design collaboration with all design disciplines and the impact of cross-team engagement on user experience outcome
• Help build foundational processes, standards, metrics definition, and engagement protocols that promote efficiency and facilitate top-value partnerships across UX, product, and development teams
• Finds opportunities for team to flex and to leverage skills specific to theirs on background or creative approach

About You

You're a fit for this role if you have:

• 10+ years of progressive professional experience including 6-8 combined years of digital content writing, UX writing, content strategy, and/or content design; and 3+ years of leading and managing content teams
• Experience with leading UX content efforts in complex software experiences/programs/apps
• Experience with efficiently working with globally distributed teams
• Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners
• Familiarity with product usage analytics tools such as Pendo, AEM, Google Analytics, etc., understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success
• Familiarity with work management and workflow platforms, design/writing collaboration tools, Microsoft Office applications, and document/chat/video collaboration tools (examples may include programs like Azure DevOps, Jira, Figma, Lucid, Miro, Teams, PowerPoint, Excel, PowerBI, or others)
• Familiarity with AI tools
• Familiarity with AODA and/or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content
• Portfolio showcasing Content Design skills and leadership
• Bachelor's degree in writing, communications, HCI, or related focus

#LI-DS4

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.