IT Help Desk Technician Level 2 | Full-time
For 45 years, Shared Medical Services has been building on our strong foundation with our team of over 500 industry professionals who are deeply committed to our patients. We have achieved long-lasting success through our commitment to innovation, delivering unmatched patient care, and our experienced and professional team. SMS continues to be a well-respected, trusted, and proven provider of specialized medical imaging solutions.
As an employee-owned company, YOU MATTER!
We are currently seeking an IT Help Desk Technician Level 2 to join our corporate team in Cottage Grove, WI. This position is responsible for the implementation and maintenance of all IT related functions, including system and network administration, server maintenance, performing system monitoring and back-up operations, implementation of operating system patches and upgrades, equipment maintenance, and the provision of general and high level IT support.
Anticipated Schedule:
Responsibilities:
- Provide highest level support per request from various constituencies - break/fix for internal and remote
- Contribution to and maintenance of systems standards
- Developing and maintaining installation and configuration procedures
- Installation and configuration of data center and user equipment
- Daily system monitoring and proactive maintenance of data center and user equipment
- Monitoring and executing daily backup operations
- Participation in rotating on-call status during the week and weekends
- System security, including adherence to documented processes and procedures and compliance auditing
- Assisting team members in troubleshooting and resolving any IT related issues
Qualifications:
- Associate's degree with a focus on Information Technology and/or other technical major
- Microsoft Desktop and or Server technology certifications are strongly preferred
- A minimum of 3 years Technical Support experience in a small to mid-size business
- Microsoft Office 365 administration and configuration
- Microsoft Windows installation and configuration
- Working knowledge of vendor-agnostic solutions: Antivirus, Backup, Monitoring, Ticketing
- Problem management skills in a fast paced, widely distributed environment
- Knowledgeable in technical documentation and standard operating procedures
- Ability to work independently with limited direction
- Strong verbal and written communication skills
- Ability to work with confidential information
- Detail oriented and organized, able to multi-task and prioritize
- Ability to travel as required.
Benefits:
Competitive pay with annual wage reviews
401k with a 4% company match
Employee Stock Ownership Plan (ESOP) - Become something bigger than yourself. Become a part-owner of SMS. When we succeed, we all gain the rewards!
Paid Time Off (PTO) - earn up to over 3 weeks off in your first year!
Paid Holidays
Medical, Dental, and Vision Insurance
Flexible Spending (Medical and Dependent Care)
Life and AD&D Insurance
Short and Long-term Disability Coverage
CLEAN COMMITMENT: Shared Medical Services has standard practices for a clean mobile environment and infection control policies and procedures for all patients. EVERY PATIENT. EVERY DAY.
SHARED MEDICAL SERVICES
209 Limestone Pass
Cottage Grove, WI An Employee Owned Company
Equal Opportunity/Affirmative Action Employer
Shared Medical Services
vision insurance, paid time off, paid holidays, 401(k)
Jun 12, 2025