Clinic Coordinator

The Department ofCounseling Psychology, Social Psychology and Counseling invites applications for Clinic Coordinator.

The Clinic Coordinator, working under the supervision of the Clinic Director, performs management, coordination, and scheduling duties for the Interprofessional Community Clinics ( ICC) Counseling Practicum Clinic ( CPC), in the College of Health ( COH). The CPC provides training opportunities for graduate students in the Department of Counseling Psychology, Social Psychology, and Counseling's ( CPSY) APA (American Psychological Association) accredited doctoral program in counseling psychology and the MPCAC (Masters in Psychology and Counseling Accreditation Council) accredited master's program in clinical mental health. Through the CPC, graduate student trainees work with clients under the supervision of licensed psychologists and counselors, providing outreach programming and in-person and telehealth mental counseling services to individuals of all ages, couples, and families in Muncie and greater Indiana. This position offers the ability to work flexible hours including evenings, in a supportive work environment. Occasionally, evening hours are required.

Associate degree or equivalent in secretarial or office management or related field.

At least one year of office administration or related experience.

Ability to work flexible hours including evenings on occasion.

Bachelor's degree.

Previous experience working in a HIPAA compliant medical/clinical setting; Management and supervisory experience in a health-care setting.

Knowledge and use of electronic health records systems.

Graduate students - Clinic Staff, Clinic Assistants, and counselors in training.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Provide administrative supervision and oversight of Graduate students (and others working in the Counseling Practicum Clinic ( CPC) and Interprofessional Community Clinics ( ICC).

Demonstrate excellent customer service skills and professionalism when scheduling and managing client appointments for the CPC and ICCs and instruct trainees on developing and implementing similar skills.

Use and provide training, monitor usage, and maintain electronic health electronic records ( EHR) and paper records storage to ensure HIPAA compliance. Monitor student and faculty submission of CPC documents, including client health records and other CPC-related documentation.

Use and provide training, troubleshoot, and manage usage of various clinical software and online programs (e.g., B-Line, MyOutcomes, Sonia, VPN, OneDrive and Zoom HIPAA compliant accounts). Monitor use and proper functioning of computers, laptops, iPads, and clinic Wi-Fi. Serve as the liaison between the CPC and ICC IT support.

Provide administrative oversight of graduate practicum courses.

Manage financial accounts, records, and expenditures.

Create client, trainee, supervisor, and system reports for clinic leadership

Participate in clinic meetings with clinic leadership, graduate students, faculty instructors, and/or staff.

Follow, implement, and monitor adherence to CPC and ICC safety and emergency procedures.

Maintain regular and predictable attendance.

Perform other related duties as assigned.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.