National Roofing Service Operations Specialist

Description

• Partnering with local service teams to standardize procedures and implement best practices for superior service delivery.
• Analyzing performance metrics to identify opportunities for improving efficiency and customer satisfaction.
• Creating and maintaining dashboards to track KPIs and monitor progress at national and local levels.
• Training and supporting local teams to uphold company standards and protocols.
• Acting as a bridge between local service teams, national sales, safety, and regional accounting to ensure seamless collaboration.
• Supporting the rollout of new service initiatives and technologies to enhance quality and productivity.
• Conducting financial and capacity analyses to optimize revenue, reduce costs, and improve utilization and productivity.
• Collaborating with regional accounting to develop and monitor budgets, forecasts, and financial metrics.
• Driving strategic initiatives to expand service offerings, increase market share, and maximize revenue.
• Evaluating pricing strategies and contract terms to align with profitability goals and market competitiveness (we're not the low-price provider!).
• Identifying cross-selling and upselling opportunities to strengthen client relationships and boost revenue.
• Staying ahead of industry trends and the competitive landscape to inform strategic decisions.
• Contributing to sales and marketing strategies to support revenue growth and enhance local brand positioning.

• Bachelor's degree in Business Administration, Operations Management, Finance/Accounting, or a related field (or 10+ years of equivalent experience in service operations management).
• 3+ years of experience in operations management, financial analysis, strategic planning, or service/maintenance in commercial roofing or a related industry.
• Proven success in implementing process improvements and driving operational excellence.
• Strong analytical skills with the ability to translate data into actionable insights.
• Exceptional communication and collaboration skills to work effectively with cross-functional teams.
• Detail-oriented, highly organized, and adept at managing multiple projects simultaneously.
• Proficiency in Microsoft Office Suite and familiarity with service or project management software.

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth within a rapidly expanding industry leader.
• A dynamic, collaborative, and inclusive work environment.