Public Benefits Program Specialist II

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated, professional candidate for its Public Benefits Specialist II position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health, safety, and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

In this role, you will determine eligibility for the Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance to Needy Families (TANF) for new applications. Responsibilities also include conducting interviews with applicants, requesting appropriate documentation, and applying applicable federal and state policy. In addition, you will maintain a caseload of open SNAP, Medical Assistance and TANF cases and regularly evaluate ongoing eligibility. You will also act timely on reported changes and complete thorough case documentation.

The ideal candidate should have the following:

• Knowledge of automated systems related to program area and job role.
• Knowledge of the principles, methods, techniques and practices of family, children, and adult public assistance programs.
• Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
• Knowledge of casework theory and practice.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Skill in communicating, both verbally and in writing.
• Ability to establish and maintain working relationships with clients, co-workers, staff, other professionals, officials, and the public.
• Ability to understand, interpret and apply policy appropriately in determining eligibility.
• Ability to apply policies and procedures.
• Ability to manage sensitive and confidential situation in a professional and discrete manner

Associate's degree; three (3) years of directly related experience in a customer service or social/human services setting; or equivalent combination of education and experience.

Preferred:
Bilingual in English and Spanish. Public Benefits policy knowledge and experience processing SNAP, Medical Assistance, and TANF applications and renewals.