Lead IT Support Analyst (onsite)

About the role

As a Lead IT Support Analyst, you will make an impact by assists in the training and mentoring of the IT Support staff to provide ongoing, quality technical support according to established company guidelines and standard operating procedures You will be a valued member of the Healthcare team and work collaboratively with CIS leaders.

In this role, you will

* Lead as the next escalation contact for IT support technicians, direct as the POC/SME, and assist in training and mentoring IT Support staff

* Oversee the implementation of IT Support projects (new business or IT-related initiatives to activities)

* Drive continuous improvement in the area of field services

* Delegate assignments to the appropriate Field Services team members

* Provide informal performance feedback to Field Services leads and managers on an ongoing basis

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Magna - UT.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

* 3-5 years of experience in Windows Operating Systems (Windows 10, Windows 11) , MAC OS

* 3-5 years of experience in Office 365, and Microsoft Software (SharePoint, Teams).

* 3-5 years of experience in PC Hardware troubleshooting and PLC's, scanners, printers

These will help you stand out

* ITIL Certification

* Microsoft & Other Technical Certifications

* Bachelor's or Technical Degree

* Healthcare IT Experience

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation

Applications will be accepted until June 30, 2025.

The annual salary for this position is depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer

The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-AB1 #CB #Ind123