Residence Inn Pleasanton Hotel Guest Service Agent - FT

HOURLY RATE OF PAY: $21.32

The Residence Inn by Marriott Pleasanton is a lovely all-suite hotel, located near I-580 and I-680, adjacent to the Stoneridge Mall. Our extended stay hotel with 3 floors, 135 suites and 3 meeting rooms offers the "home away from home" experience to our guests.

We are currently looking for a Guest Service Agent to become part of our welcoming team. If you're passionate about hospitality and enjoy working in a fun, fast-paced environment, this could be the perfect opportunity for you!

What You'll Do:

We are seeking a dedicated Guest Service Agent to provide exceptional service at our front desk, ensuring a seamless guest experience from reservation to departure. The Guest Service Agent is responsible for greeting guests upon arrival, assisting with check-in and check-out procedures, distributing room keys, handling inquiries, and addressing various guest needs and requests. This role requires a flexible schedule, including AM and/or PM shifts, weekends, and holidays. Strong communication skills, attention to detail, and a commitment to delivering outstanding customer service are essential for success in this position.

What We're Looking For:

• High school diploma or GED equivalent; College degree preferred
• Must have 1-2 years of experience in customer service
• Previous Guest Service Agent & Marriott experience preferred
• Open availability for AM or PM shifts
• Relevant military experience in a comparable capacity

Why You'll Love Being Part of Our Team:

• Join a welcoming, team-first culture where your contributions truly matter
• Thrive in a vibrant and energetic hotel atmosphere
• Unlock special rates at any Marriott Brand Hotel-over 30 brands worldwide!
• Take advantage of extra discounts at select hotels in our portfolio
• Plan for your future with our 401K retirement plan-featuring a 4% match and immediate 100% vesting
• Stay supported with sick pay and for full-time Team Members we offer benefits including medical, dental, vacation, and holiday pay

The Residence Inn Pleasanton provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Rebecca.garcia@pleasantonri.com or call 925-227-0500 to let us know the nature of your request.