New

Senior Specialist, Change Communications

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jun 11, 2025
Mass General Brigham is a world-renowned healthcare system committed to providing the highest quality care, pioneering research, and fostering a respectful work environment. Mass General Brigham is seeking a passionate, innovative, and strategic communicator to join our team as a Change Communications Specialist. Reporting to the Change Communications Manager, the successful candidate will play a critical role in advancing Mass General Brigham's transformation journey, developing and implementing communication strategies and programs that drive the success of large-scale change projects and initiatives aligned with Mass General Brigham's strategic goals and priorities. You will be instrumental in shaping how we communicate complex change initiatives, ensuring clarity, engagement, and adoption across the organization. As a Change Communications Specialist, you will work with the team to problem solve, craft compelling narratives, and drive impact and positive outcomes for the organization. You will assist with developing plans that include strategies and tactics to reach clinical and non-clinical employees across various channels, engaging them in the transformation journey and driving awareness and adoption of change. The ideal candidate must have a proven track record of developing and implementing strategies and programs in large, complex organizations, be comfortable building collaborative working relationships within highly matrixed organizations and be comfortable navigating ambiguity. Additionally, this role will work with leaders across MGB Marketing and Communications team and the organization to understand and distill high-level business and clinical priorities and translates those into actionable and coordinated internal communication programs in support of the systems overall mission and vision. Key responsibilities include: - Support the design and execution of communication plans and campaigns for systemwide change initiatives, fostering understanding, engagement, and adoption among employees; develop integrated, targeted and repeatable approaches to manage organizational change and transformation initiatives for leadership and our workforce. - Assist with translating complex business issues and ideas into clear, compelling narratives and plain language that resonate with a variety of clinical and non-clinical audiences. - Partner with cross-functional teams to address organizational challenges, aligning communication strategies with business goals. - Develop strong working relationships within a highly matrixed organization, collaborating with colleagues across MGB Marketing and Communications, as well as other departments and functional areas, to ensure alignment with business and clinical priorities. - Support creating and delivering actionable, coordinated internal communication programs that reflect Mass General Brigham's mission, vision, strategic goals and values. - Support the development and delivery of change communications materials, including but not limited to strategic communication and training aides, focused on increasing awareness and adoption of new structures and roles, business processes, technological applications, rules or behaviors associated with change. - Stay informed of emerging trends and technologies in healthcare, human capital, human resources and change management to continuously improve content and delivery methods. - In collaboration with the Change Communications Manager, makes recommendations for analyzing success of change communications strategies and tactics through targeted metrics and evaluates and incorporates performance metrics and insights into strategic planning and change communications initiatives to drive impact. Bachelor's Degree in communications, business, human capital, health care, or a related field required; master's degree a plus. 3+ years of experience in communications, human capital, change management and/or consulting Experience in supporting large-scale complex transformation initiatives, including developing communications plans, stakeholder analysis, engagement and management, change impact assessment, developing training materials and talking points and ability to create targeted messages for a variety of communications outlets. A track record of consistently meeting deadlines, performance measures and service standards. Must have strong verbal and written communication skills including a thorough understanding of correct grammar. Knowledge of Mass General Brigham institutions, communication channels and processes a plus. Knowledge and proficiency in the use of communication-based technology platforms. Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes. Must possess excellent interpersonal, public speaking and presentation skills. Skills/Abilities/Competencies: Knowledge of the principles, practices and techniques of change management and communication development and delivery. A solid understanding of how communication strategies, tactics and vehicles support change adoption and employee engagement. Familiarity with supporting change and engagement strategies, tactics and activities including stakeholder analysis, change impact assessment, survey development, training materials, and communications plans. Ability to research latest trends, tools, and apps to support awareness and adoption of change initiatives and build employee engagement. Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives. Ability to operate effectively in a dynamic, fast-paced environment. Demonstrates key characteristics of a world-class communication function including trust, focus, empowerment, accountability, and ownership and operating with a 'one team' mentality. Effective communication skills, e.g., collaborative open style, working in teams, strong written and oral communicator, strategic problem solver with ability to execute plans, calm under fire, go-to person. Excellent project planning and organizational skills, and the ability to assist with developing communication programs and logistics involving great detail. Requires minimal direction from leadership and possesses the ability to learn quickly. Supervisory Responsibilities: None Fiscal Responsibility: Demonstrates fiscal responsibility by effectively using Mass General Brigham resources Working Conditions: Hybrid role with ability to travel to Mass General Brigham Hospitals and headquarters in Somerville, MA. Monday to Friday, occasional weekends and extended hours. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.