Senior Specialist, Strategic Workforce Communications

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jun 11, 2025
Mass General Brigham is a world-renowned healthcare system committed to providing the highest quality care, pioneering research, and fostering an inclusive and respectful work environment. This role requires a passionate, creative and strategic communicator to join our team as the Strategic Workforce Communications Sr. Specialist, which will report to the Strategic Workforce Communications Manager. In this role, you will be responsible for collaborating and coordinating across key functional areas and internal stakeholder groups, including Human Resources, to support developing and implementing communication strategies that enhance the employee experience, foster engagement, and reinforce a culture of trust, respect and belonging. You will assist with crafting clear, compelling messages that inform, inspire, motivate, and connect employees with Mass General Brigham's mission, values, and strategic goals. As a Strategic Workforce Communications Sr. Specialist, you will work with the People & Business team to design and implement employee-centered communications strategies and tactics that enhance the employee experience, simplify complex ideas, policies and programs into plain language, craft compelling employee-centered content, and drive results for the organization. The ideal candidate must have a proven track record of supporting developing and implementing strategies and programs in large, complex organizations, be comfortable building collaborative working relationships within highly matrixed organizations and be comfortable navigating ambiguity and change. Additionally, this role coordinates with leaders across the MGB Marketing and Communications team and the organization, to understand and distill high-level business priorities and translates those into actionable and coordinated internal communication programs in support of the systems overall mission and vision. Key responsibilities include: In collaboration with HR and other key functional areas, including Employee & Labor Relations, Talent, and other HR Centers of Excellence, supports designing communication strategies that foster a collaborative, supportive, inclusive, and respectful workplace environment. Assists with developing content that improves the employee experience, drives engagement and support connection across the organization. In partnership with Employee & Labor Relations, the Office of General Counsel, and senior leadership, supports development of high-quality content via a variety of internal channels, including town halls, newsletters, intranet posts, presentations, videos, and more. Partners with People & Business team and key internal stakeholders to support programs related to employee and labor relations, employee engagement, and well-being through targeted communication plans. Collaborates with teams to deliver clear and transparent messaging during organizational changes, including changes to policies, programs and practices, ensuring employees are informed and supported throughout transitions. Supports managing and evaluating internal communication channels, leveraging data and feedback to optimize reach and effectiveness. Champions initiatives that reinforce and enable trust and a positive, respectful and connected workplace culture. Actively seeks and incorporates employee feedback into communication strategies to ensure alignment with employee needs and expectations. Stays abreast of best practices, emerging trends and technologies in healthcare, human capital, human resources, the workforce/labor market and change management to continuously improve content and delivery methods. In collaboration with the Strategic Workforce Communications Manager, makes recommendations for analyzing success of communications strategies and tactics through targeted metrics and supports evaluating and incorporating performance metrics and insights into strategic planning and communications initiatives to drive impact. Bachelor's Degree in communications, business, health care, human resources, labor and employee relations or a related field required, master's degree a plus. 3+ years of internal communications, human resources, employee relations, stakeholder/employee engagement, consulting and/or culture building experience. Experience with NLRB and collective bargaining processes preferred. A track record of consistently meeting deadlines, performance measures and service standards. Must have strong verbal and written communication skills including a thorough understanding of correct grammar. Knowledge of Mass General Brigham institutions, communication channels and processes a plus. Knowledge and proficiency in the use of communication-based technology platforms. Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes. Must possess excellent interpersonal, public speaking and presentation skills. Skills/Abilities/Competencies: Knowledge of the principles, practices and techniques of employee engagement, change management and strategic communication development and delivery. A solid understanding of how communication strategies, tactics and vehicles support employee engagement efforts. Familiarity with the NLRB and the collective bargaining process. Innovative mindset and able to research the latest trends, tools, and apps to support and build employee engagement. Advanced interpersonal skills and a demonstrated ability to work effectively as a part of multiple teams/projects/initiatives. Requires minimal direction from leadership and possesses the ability to learn quickly. Demonstrates key characteristics of a world-class communication function including trust, focus, empowerment, accountability, and ownership and operating with a 'one team' mentality. Effective communication skills, e.g., collaborative open style, working in teams, strong written and oral communicator, strategic problem solver with ability to execute plans, calm under fire, go-to person. Excellent project planning and organizational skills, and the ability to assist with developing communication programs and logistics involving great detail. The ability to operate effectively in a dynamic, fast-paced environment. Requires minimal direction from leadership and possesses the ability to learn quickly. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.