Technical Administrative Coordinator

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work: Rocklin, CA and West Sacramento

A Day in the Life of the Technical Administration Coordinator:

• Design, plan, and coordinate implementation strategy. Be available to assist all teams in installation planning, knowledge access, site coordination, and project tracking.
• Assist manager as needed in researching any complaints received through franchise or right of way authorities. Assist with providing information to resolve issues as they arise. May be dependent on location.
• Provide direct support and resolution for escalations, collaborating with the appropriate department(s) to ensure a positive outcome.
• Provide exceptional customer service, both internal and external.
• Operate with a high degree of integrity and professionalism when dealing with customers, internal and external.
• Assist department leadership with projects and provide research & data when needed.
• Support deployment and provisioning processes, which include reviewing project pipelines for accuracy and complete information; submitting required documents to stakeholders; assigning work orders for repair and tracking.
• Directly manage both internal and external repair queues, acting as a product liaison when needed.
• Verify customer accounts for technicians and assist with field audit projects, running audit reports as needed.
• Support day-to-day activities and provide administrative support for the technical department as needed.
• Effectively communicate by telephone, written correspondence, and in person
• Operate standard office equipment such as a personal computer, telephone, printer, etc.
• Other duties as assigned

What You Bring to the Table:

Education: High school diploma or equivalent

Experience: Minimum 2 years of experience in professional office environment

Knowledge, Skills and Abilities:

• General telecommunications industry experience preferred.
• Outstanding customer service skills
• Upbeat, friendly demeanor
• Ability to maintain high level of confidentiality
• Proficient in Word, Excel, and the ability to learn other software programs.
• Excellent organizational and multi-tasking skills
• Outstanding written and verbal communication skills
• Self-directed, possessing the ability to work independently with little or no supervision

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
  *Benefits listed above are for regular full-time position

Base Salary: The base salary range in California for this position is $21.00-29.40 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun

Diverse Workforce / EEO:
Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf