PBX Operator

TELECOMMUNICATION - PBX

Full Time

85236BR

Job Summary

PBX Operator Services is an integral part of the hospital.. The PBX Operator Services Unit is the "front door" into the hospital for both the community and those throughout the world seeking information indigenous to the UCSF Health hospitals . PBX Operator Services staff answers both internal and external calls for the hospitals. . PBX Operator Services also provides limited patient information, when appropriate, per hospital policies.

Covered under University series concept / job specification for classification 4723. Under general supervision works on operational and/or procedural assignments that are moderately difficult, requiring judgment in resolving procedural issues. Makes recommendations to improve processes and/or procedures.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $25.72 - $36.59 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications

• Excellent verbal and interpersonal communications skills.
• Good written communication skills.
• Proficient computer skills required. (Word, excel, PowerPoint, navigate software for documentation/can train, etc.)
• Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills.
• Experience in monitoring critical/emergency phone lines, alarms, and coordinating emergent response.
• This position requires flexibility to orient and work at all UCSF Health locations.
• 1 year answering public facing telephones in high volume, critical information environment.
• 1 year recent hospital PBX operator experience or PBX operator in a high volume environment.
• High School graduation or equivalent.

Preferred Qualifications

• 1 year of previous work experience in a medical facility
• 1 year of call center experience in the healthcare field
• Ability to work in a high pressure, high volume department with individuals who are in crisis.
• Medical Terminology certification
• Post-secondary education preferred

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

004723 BLANK AST 2

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

St. Mary's

Work Style

Fully On-Site

Shift

Days, Evenings, Nights, Weekends, Variable

Shift Length

8 Hours

Additional Shift Details

Monday - Friday, Weekends & Variable