UX Researcher

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a UX Researcher supporting Digital Health Team, you will be responsible for design and development of engaging user experiences for a variety of applications. Studies and evaluates attributes of how users feel about a system; tracking metrics such as ease of use, perception of the value of the system, utility, efficiency in performing tasks, etc. Identifies and translates user needs and business requirements into features and functionality for web/mobile experiences. Develops task and process flows, current-state journey maps, personas, empathy maps, to effectively conceptualize and communicate findings. Proficient in modern research tools (e.g., Dovetail, Maze, FigJam, Usertesting.com, R, SurveyMonkey).
In this role, a typical day will include:
Work closely with product teams to clearly articulate problem statement, assumptions and decisions impacted by the research
Recommend appropriate set of methodologies (quant and qual) in context of the timeline and align key product and design stakeholders
Create UX research roadmaps in collaboration with product team for continuous improvement across the product.
Comfortable working in a fast-paced environment that thrives on delivering value to our customers.
Be the voice-of-the-user on your team, working in conjunction with UX/UI designers and Product Owners. Ensure that the products we deliver effectively solve the customers' problems while meeting commercial goals.
Write comprehensive and well-documented research findings that deliver meaningful and actionable insights (in form of micro insights and/or summary presentations) for internal consumption.
Conduct competitor and exemplar analysis.
Help refine coding strategy, manage and expand research repository and enable insights sharing across product teams.
WHAT YOU'LL BRING TO ALCON:
Bachelor's Degree or Equivalent years of directly related experience (or high school+13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
5 Years of Relevant Experience
The ability to fluently read, write, understand, and communicate in English.
Travel requirements: up to 40%
Relocation assistance: No
Sponsorship available: No
HOW YOU CAN THRIVE AT ALCON:
Benefit from working in a highly collaborative environment.
Join Alcon's mission to provide top-tier, innovative products to enhance sight, enhance lives, and grow your career.
Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
Alcon Careers
See your impact at alcon.com/careers
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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.