Sr. Director, Employee Relations

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Sr. Director, Employee Relations at Docusign will be responsible for leading the creation and execution of employee relations strategies and programs. The goal of these initiatives is to cultivate a positive work environment, ensure adherence to labor laws, and uphold Docusign's mission and values. This position calls for a seasoned professional with significant experience in employee relations, ideally within large technology or SaaS companies.

The Director will collaborate closely with HR leadership, legal counsel, and global business leaders. Their work will involve addressing complex employee issues, driving initiatives to boost employee engagement and organizational effectiveness, and mitigating operational and organizational risk through top-tier employee relations standards. They will approach employee relations issues with objectivity and balance, demonstrating sensitivity to employee complaints while also aligning with Docusign's high-performance culture, expectations, and company policies.

As the leader of the Employee Relations team, you'll foster an inclusive environment where all voices are valued and heard. You'll encourage respectful debate and the understanding of diverse perspectives, while developing and supporting a strong team of facilitators, coaches, culture-stewards, and problem-solvers.

This is a people management role that reports to the VP, People Strategy, Systems & Compliance.

Responsibility

• Provide expert guidance and oversight of comprehensive Employee Relations strategy and programs
• Ensure alignment with Docusign's business objectives and culture, resulting in integrated solutions for employee-related issues that are built and delivered in the right way
• Oversee the thorough investigation and resolution of complex employee issues fairly and consistently. Lead investigations at leadership level
• Provide briefings and practical, effective recommendations to Executive Leadership and key stakeholders to facilitate timely consensus and solutions on complex issues
• Partner with legal counsel to manage employment-related litigation and regulatory matters
• Ensure compliance with labor laws, regulations, and company policies, and mitigate legal risks
• Develop, update, and implement People policies and procedures to ensure legal compliance and foster a positive workplace culture, compliant with U.S laws and regulations (ADA, ADEA, FMLA, OSHA, FLSA, EEOC) as well as locally-applicable laws across our international sites
• Lead global Accommodations and caregiver exceptions program to ensure seamless coordination, compliance, and exceptional service delivery for employees
• Drive accountability within and develop a team of ER professionals across multiple regions, ensuring they are trained and equipped for their roles, adhere to industry best practices and are culture champions for Docusign
• Develop and track employee relations metrics to identify and predict trends. Use these insights to proactively create programs and practices that address potential issues and optimize the employee experience. Present on ER issues, trends, and metrics to Executive Leadership and Board members
• Act as a consultant and advisor, provide training and coaching to ER/HR teams, managers, and employees on ER issues, company policies and relevant employment compliance issues
• Represent Docusign in external forums and develop strong relationships with diverse internal and external networks
• Possess a high level of integrity and confidentiality

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA and JD degree and 15+ years of relevant work experience and at least 8 years managing a global employee relations team, or equivalent experience
• Minimum 12 years of hands-on investigations experience, including employee interviews, investigative data analysis, and production of investigative documentation
• Experience with US employment and human resources related laws, regulations, policies, principles, concepts and practices
• Experience with international labor practices in countries where Docusign does business including industrial relations such as Workers Councils
• Experience iin employee relations investigations providing a customer-first approach to work and thriving in a fast-paced business environment
• Demonstrated leadership experience
• Experience with building a team and developing others
  
  

Preferred

• Proven ability designing and administering scalable employee relations and compliance related processes and programs that drive change in a fast paced dynamic environment
• Ability to proactively share a point of view, appropriately challenge assumptions, consider and adapt to alternative perspectives, and take initiative to drive matters to closure
• Excellent interpersonal and communication skills, with the ability to build relationships and influence at all levels of the organization
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Familiarity with HR/ ER technology and data mindset

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $202,800.00 - $327,625.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $193,100.00 - $272,750.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary

Washington DC: $202,800.00 - $286,500.00 base salary

Ohio: $174,400.00 - $246,325.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Remote