Master Data Specialist I

• Job Description

  Job Characteristics:Performs a variety of routine and some non routine clerical/accounting/customer service functions in accordance with standard procedures in one or more of the following areas: general accounting, accounts payable, accounts receivable, credit and/or collections. Contacts other departments, customers and/or outside agencies to resolve problems and resolve open issues. Operates a personal computer and appropriate software packages or its equivalent.

  Education/Work Experience:Typically requires a secondary diploma, or equivalent, plus one to three years of experience.

  Independence Level/Reports to:Works under minimal supervision. May assist in orienting and training lower level employees.

• Additional Job Description

  Additional Job Description

  The Customer Master Data team is responsible for the efficient and effective management of Equipment Care's customer master data. The Customer Master Data Specialist handles all internal inbound requests for new accounts or updates to existing accounts in accordance with divisional policies to ensure the accuracy and quality of customer master data.

  Main Responsibilities

  • Ability to work in a fast paced work environment.
  • Applies knowledge of customer master data policies to ensure high data quality of customers in SAP system environments.
  • Establishes correct field rep and contract alignments to ensure rep receives proper sales credit and commission and customer receives proper pricing.
  • Applies appropriate data cleansing tools to review and audit CMD data; researches potential duplicate records; ensures compliance with naming and address standards.
  • Utilizes the appropriate application tools and available resources to manage workload and complete assigned duties ensuring commitments are delivered on time.
  • Creates and maintains individual plans/goals that reflect daily, weekly, monthly and yearly objectives. Actively strives to achieve goals/objectives.
  • Process customers return mail and update accounts accordingly.
  • Setup tax exemptions where customers shouldn't be paying tax.

  Basic Qualifications

  • High school diploma or equivalent
  • 1-3 years of experience in a customer service or master data environment
  • Proficiency in Microsoft Office Suite: Excel, Word, and Outlook
  • Experience with SAP

  Preferred Qualifications

  • Post-secondary degree completed or in progress
  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
  • Proven analytical experience with high aptitude for research, analysis, and problem solving skills
  • Strong attention to detail, with focus on data quality
  • Strong verbal and written communication skills
  • Demonstrated initiative with ability to work both independently and with a team
  • Ability to maintain a positive attitude and adapt to a changing environment

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.