Senior Case Manager, C3 Santa Monica

Role: Senior Case Manager, C3 Santa Monica

Reports to: Program Manager

Program: 1504- Westside C3

Department: Outreach

Location: CSM Fire House - 1444 7th Street, Santa Monica, CA 90401

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The People Concern's Santa Monica C3 Team is seeking a senior case manager to join our multidisciplinary street outreach team. This team is part of a City of Santa Monica strategy to combat homelessness. The goal of Santa Monica C3 is to identify, engage, and connect or re-connect homeless individuals to interim and/or permanent housing and supportive services. With the support of and in partnership with the Santa Monica C3 Program Manager and Westside Outreach leadership, the Senior Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals in high density areas of Santa Monica. The Senior Case Manager is responsible for identifying, engaging and providing support to homeless clients, including providing referrals, linkages, and coordinating care. The Senior Case Manager provides information and support for co-workers, and assists in training and mentoring in linking to a variety of resources and services as needed. The Senior Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Job Description Essential Duties and Responsibilities:

• Work as part of an interdisciplinary team to engage and provide field-based services, meeting currently homeless clients where they are in order to eliminate barriers to services.
• Interface and represent the agency with partners, including community health providers, the business community, and social service/housing providers to reduce the number of homeless people living on the streets.
• Engage clients in developing mutually agreed-upon goals documented in each client's confidential service plan.
• Provide initial contact, needs assessment, information, education and referrals to the homeless.
• Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.).
• Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.
• Provide case management and aftercare/follow-up services to clients placed in permanent housing.
• Provide opportunities for clients to build a supportive peer community.
• Work collaboratively with public, private, and nonprofit sector groups to provide services, e.g., mobile info stations, public kiosks, hygiene centers, a welcome center, sobering center, etc.
• Adhere to an emphasis on customer choice, harm reduction, and psycho-social rehabilitation.
• Develop and maintain a complete, accurate, and current member file with all funder-required documents
• Provide mentorship and training to interdisciplinary team members and oversee the quality of their work and performance.
• Provide support to team members on assisting clients in navigating health care systems, transitioning from streets to home, and accessing needed recourses in the community, with special attention to increasing harm reduction interventions.
• Assure that all member paperwork and data collection is complete and up to date in the case management database
• Attend all case file, staff meetings, trainings and retreats.
• Other duties as assigned.

Job Description Qualifications:

1. BA degree or equivalent experience.
2. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence).
3. Computer literate; able to use computerized database system for information management.
4. Able to work in a high tolerance Harm Reduction model with clients experiencing multiple barriers.
5. Able to maintain an effective working relationship with Santa Monica community partners (including police, firefighters, city staff, etc.) and maintain and build professional rapport.
6. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.

Job Description Preferred Qualifications:

• Spanish speaking preferred

Job Description Work Environment:

• Field (may need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• Regularly walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Outreach positions might involve various types of lifting, such as carrying supplies, moving materials, or handling tools. The weight of these items can range from light to moderate, depending on the specific tasks.

Examples of Weights:

Supplies: Boxes of brochures, pamphlets, or educational materials (i.e., backpacks) could weigh between 15 -20 and pounds each.
Materials: Small items like equipment, tools, or supplies could weigh between 10 and 20 pounds.
General Lifting: It's crucial to consider the weight of items that may be moved or lifted during outreach activities.
Physical requirements like walk a distance, or navigate stairs, all of which are necessary to perform outreach work.