Gateway Student Support Assistant, Admissions

Job Title: Gateway Student Support Assistant for Admissions

Salary range: Min. $17.18/hr. to Max: $22.32

Typical Hours of Work: Vary depending on departmental need.

Monday 8:00am--1:30pm

Tuesday 8:00am--1:30pm

Wednesday 11:30am--6:30pm

Thursday 8:00am--1:30pm

Friday 8:00am--1:30pm

The positive energy at Stark State College comes from exceptionally dedicated employees who work hard for students. Success - for both our employees and our students - is the result.

You'll be a Great Fit if You Enjoy:

• Greeting students and visitors, directing them to the appropriate offices or persons; provides factual information or materials to routine inquiries.

• Coordinating effective office procedures and efficient work flow while maintaining excellent customer service, confidentiality, and professional demeanor.

• Assisting and guiding students through the processes associated with applying to the college, placement testing, obtaining transcripts, scheduling classes, and the financial aid application processes, which include FAFSA on the web, online MPN, entrance counseling, and completion of all necessary paperwork and forms.

• Maintaining accurate processing of academic records that comply with federal, state, and institutional regulations by assuring accurate data entry from the beginning to the end of the enrollment process.

• Developing and maintain a comprehensive understanding of the college computer system by continuing to investigate ways to enhance our processes.

• The use of technical knowledge of computer programs to verify eligibility and process records in programs such as Banner and Xtender document imaging.

• Serving as a backup to other enrollment services staff through cross-training, thus providing continuity within the office.

• Assisting with the modification of office literature and forms to ensure student understanding.

To be Considered You'll Need:

An associate's degree from an accredited institution is required. Field: preferred in business, accounting

Minimum of one year, full-time equivalent, experience working in a customer service or an office environment.

Knowledge of admissions and financial aid regulations and experience within a college environment.

Communications/Exceptional customer service skills.

Computer skills, experience with MS Office, and database software

Ability to multitask and must be detail-oriented

Outstanding Benefits You Can Expect From Stark State: (see the benefits tab) Click Here
State pension/retirement (OPERS/STRS), paid Stark State tuition, and employee assistance program.

The work you do at Stark State will matter to the thousands of students who walk through our doors, and eventually across the commencement stage, on their journey to a better tomorrow. Come join us and learn how your aspirations can be part of a better future for them - and you.

We love meeting stellar candidates, so please don't hesitate to apply.

In order to improve hiring efficiency, be more responsive, and help us find the best candidates Stark State has implemented the use of a few recruiting tools such as Qualifi and Skill Survey. You may hear from us through one of these platforms during the recruitment process.

Qualifi is a cloud-based phone interviewing platform. Think of this like traditional phone interviews, but faster - allowing us to be more responsive to you, the applicant.

Checking candidates' references for multiple top candidates provides a valuable means of verifying skills and experience represented in resumes and interviews. SkillSurvey Reference, a cloud-based, data-driven solution allows us to access relevant feedback from references provided by our candidates. The chosen references receive job-specific surveys on at least 26 critical behaviors and skills. These behavioral competencies have been scientifically studied and have been shown to correlate with work outcomes.

Stark State College utilizes E-Verify to ensure compliance with applicable employment eligibility laws. E-Verify is an electronic system used to confirm the employment eligibility of new hires. This process will be conducted in accordance with I-9 verification and will be done promptly upon hire for all incoming employees. To understand what E-Verify is and how it works please visit E-Verify.

Should you have any questions regarding your application or our recruiting and hiring process, please reach out to HR@starkstate.edu.