Director, Omnichannel/Change Management

Essential Duties & Responsibilities:

Veeva CRM Strategy & Optimization:
* Serve as the omnichannel subject matter expert (SME) for Veeva CRM, ensuring best practices and continuous enhancements that support commercial objectives.
* Partner with Sales, Operations, Marketing, and IT to align CRM capabilities with omnichannel strategies.
* Lead the implementation of new functionalities, workflows, and integrations within Veeva CRM.
* Analyze CRM data, reporting, and insights to drive business decisions and performance improvements.
* Conduct Field training on new Veeva/Omnichannel tools.

Change Management & Adoption:
* Develop and execute a change management strategy to drive CRM adoption across commercial teams.
* Identify barriers to adoption and create solutions to enhance user engagement.
* Design and deliver training programs, workshops, and communications to support end-user learning and onboarding.
* Monitor KPIs and user feedback, adjusting change management strategies as needed.

Cross-Functional Collaboration & Stakeholder Management:
* Function as the liaison between Commercial, Medical, IT, Sales Operations, and Training teams to ensure smooth implementation and utilization of CRM tools.
* Work closely with brand teams to tailor CRM functionality to each brand's needs.
* Partner with external vendors and consultants to implement CRM enhancements and support omnichannel initiatives.

Supervisory Responsibilities:
This position may have supervisory responsibilities.

Interaction:
The incumbent works closely with internal teams, including sales, operations, marketing, and IT.

Education and Experience:
* Bachelor's degree in business, Marketing, Technology, or a related field; MBA or advanced degree preferred.
* 12+ years of experience in CRM strategy, omnichannel engagement, or change management within pharmaceutical, biotech, or healthcare industries.
* Deep expertise in Veeva CRM (including MyInsights, CLM, Approved Email, etc.).
* Proven track record of leading change management initiatives and driving technology adoption.
* Strong experience working with sales and marketing teams in a highly regulated industry.
* Excellent project management skills with the ability to manage multiple initiatives simultaneously.
* Strong analytical skills and experience with CRM reporting and insights.
* Ability to influence and collaborate effectively with cross-functional teams and senior leadership.

Knowledge, Skills, and Abilities:

* Growth-oriented strategic thinker with strong knowledge and expertise in CRM and other technologies
* Goal-oriented orchestrator, who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing the right activities that lead to success.
* Network builder, who builds connections with other teams and coordinates cross-functional collaboration.
* Demonstrate ability to work effectively in complex, rapidly changing environment.
* Superior work ethic and communication skills across all types and levels of stakeholders
* Demonstrated strong analytical skills.
* Strong project and process management skills including the ability to manage multiple projects, set priorities and meet deadlines.
* Proven track record of measurable success in developing and executing training plans in the pharmaceutical or orthopedic industry.
* Excellent oral and written English communications skills.
* Ability to travel approximately 40%.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, move between spaces, reach with hands and arms, and stoop. Close vision and the need to focus on computer screen, use of hands, fingers, and wrist to type on keyboard and manipulate mouse.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work setting is consistent of a typical pharmaceutical office environment with offices and cubicles.

• Medical, Prescription, Dental, Vision Coverage
• Flexible Spending Account & Health Savings Account with Company match
• Employee Assistance Program
• Mental Health Resources
• Disability Coverage
• Life insurance
• Critical Illness and Accident Insurance
• Legal and Identity Theft Protection
• Pet Insurance
• Fertility and Maternity Assistance
• 401(k) with company match
• Flexible Time Off (FTO) and 11 paid holidays
• Paid Parental Leave

The base pay range for this role is $171,000- $235,000 per year. The range is what we reasonably expect to pay for this role. The range considers a wide range of factors that are considered in making compensation decisions, including but not limited to: geographic markets, business or organizational needs, skill sets, experience, training, licensure, and certifications.

EEO Statement: Pacira is proud to be an Equal Opportunity Employer and does not discriminate against applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), veteran status, disability or genetic information, or any other characteristic protected under applicable federal, state, or local law. At Pacira we are committed to intentionally cultivating a culture of inclusion where all feel welcomed and valued for their background, perspectives, and experiences. We hold one another accountable to promote trust and transparency in support of our communities and collective purpose.
Agency Disclaimer: Pacira Biosciences, Inc. (Hereafter, Pacira) does not accept unsolicited resumes from recruiters or employment agencies in response to the Pacira Careers page or a Pacira social media post. Pacira will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited resumes. Pacira explicitly reserves the right to hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Pacira.