Customer and Administrative Services Manager
 University of California - Riverside | |
$61,000 - $106,800
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 United States, California, Oakland | |
| 1111 Franklin Street (Show on map) | |
 Jun 10, 2025 | |
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UC Riverside's Auxiliary Facilities Services is recruiting for the Customer and Administrative Services Manager. The full salary range for the Customer and Administrative Services Manager is $61,000 - $106,800 annually. However, the expected pay scale for this position is up to $83,900 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.
Auxiliary Facilities is part of Auxiliary Services and is comprised of custodial, maintenance and project teams who collectively are responsible for the cleaning, upkeep and improvement of over 3M square feet across 108 physical properties ranging from student housing, dining, office/administrative to early childhood education and parking lots/structures. The Customer & Administrative Services Manager will report to the Auxiliary Facilities Assistant Director-Administrative Operations and will be responsible for the customer service program, and work request administrative operations such as intake/processing & data management group to improve work order flow, completion rates/aging, documentation and follow up. Through the leadership and supervision of career administrative and student staff, ensure timely response to customer and staff concerns-tracking this activity to reach closure. Create and regularly update educational outreach materials for work order how to's, work prioritization, surveys for improvement and training for campus partners, students, families and others. Research and respond to customer concerns. Work with the maintenance and custodial management for evening, weekend and after hours/emergency scheduling, responsibilities and expectations. Serve as the primary departmental contact and manager of the relationship with an external service who handles evening/weekend initial response to customer calls then triages to determine level of need and priority. Frequently communicates with the call service vendor to ensure appropriate response, conduct and representation of our organization and campus. Assist with insurance claims, documentation, closure and payments owed. Oversee staff uniform program. Provide procurement/accounts payable specifications, supplier information, and monetary details. Generate and summarize quarterly and annual reports related to work order numbers, closure rates, preventative maintenance, emergency response rates for the Auxiliary Services leadership team. Position has an on-call expectation as part of the Auxiliary Services' urgent and emergency response and recovery program. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. | |