Accounts Receivable Representative (Hybrid)

Henry Schein One, LLC
paid time off, sick time, short term disability, 401(k)
United States, Utah, American Fork
1220 South 630 East (Show on map)
Jun 10, 2025
This position will be hybrid in our American Fork, UT office 3 days a week, typically Tuesday - Thursday with the ability to work a 9 AM to 5:30 PM MST shift. Job Summary As an Accounts Receivable Representative, you will work on all A/R activities to ensure accurate and timely processing of financial transactions. Handles refund and credit memo requests, daily credit card receipts, and cash receipts from the bank lockbox, ensuring proper application to customer invoices. Serves as the primary contact for resolving complex A/R issues like payment discrepancies by collaborating with internal teams and communicating with customers. What You Will Do Process and accurately input daily cash receipts from the bank lockbox Apply cash receipts to correct customer invoices and reapply as needed Prepare, review, and approve customer statements monthly Process Salesforce returns, ensuring accuracy and proper refunds Prepare and process refund requests for overpayments, Schein payments, and credit card chargebacks Make necessary account adjustments, including debit and credit memos Handle one-time credit card payments and resolve open balances Address customer communications via phone and email, including billing resolutions and escalations Review and post order-processing and other daily batches (e.g., credit card, web) Collaborate with invoicing and escalations teams, especially during mass invoicing periods Assist with month-end close activities and bank reconciliation adjustments Open, sort, and handle incoming mail, including checks and correspondence Participate in special projects and provide backup for approvals and refund check requests as needed Travel/Physical Demands Travel typically less than 10% Office environment with no special physical demands required Qualifications Must Haves High School Diploma or equivalent 2+ years of related professional experience Excellent attention to detail and accuracy Good time management, multi-tasking, organizational and prioritization skills Proven customer service experience with the ability to handle complex issues Good decision making and problem-solving skills Ability to build productive relationships within all levels of the organization Nice to Haves Associate's Degree in Accounting or a related field Experience with Great Plains, Net Suite or Salesforce High-volume phone experience a plus The posted range for this position is$20 - $24 per hourwhich is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. What you get as a Henry Schein One Employee A great place to work with fantastic people A career in the healthcare technology industry, with the ability to grow and realize your full potential Competitive compensation Excellent benefits package - Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid ParentalLeave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts,Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more About Henry Schein One Henry Schein Oneis the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people. In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information:2022 Best Companies to Work For \| Henry Schein One Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota,Rhode Island,South Dakota,Vermont, West Virginia, Washington DC, orPuerto Rico and other US Territories.