Operations Fulfillment - Analyst

What is the Opportunity?

Operations Fulfillment supports retail and business deposits including ACH origination. Retail loans, insurance monitoring, mortgage post-closing, collections, level one operational risk, internal controls, and procedures. Senior Managers have supplier management responsibilities, and are accountable to drive optimization and efficiencies with their suppliers and in their teams. They also act as subject matter experts to support transformation projects and assist in the resolution of customer complaints to create an optimal client experience.

What will you do?

The Operations Fulfillment Analyst provides excellent service to RBC Bank clients, both internal and external, by completing daily assigned fulfillment activities within determined service level agreements (SLA). This role requires a high level of versatility and flexibility to effectively support daily routines and priorities across Banking Operations. This role is familiar with assigned processes end to end and their desired client experience to identify and escalate service failures, and opportunities for efficiency/effectiveness gains in processes/procedures. The Operations Fulfillment Analyst is competent with the systems and applications used to fulfill the duties of the role and act as a subject matter expert (SME) as needed to support process changes and/or improvements. This role is responsible for adherence to policy and procedure to include documentation and pre- or post-verification of financial transactions. An Operations Fulfillment Analyst takes ownership of their responsibilities, seeks out assistance when needed, formulates recommendations to resolve escalations or improve a process, and delivers a differentiating client experience by always living our service excellence standards.

What do you need to succeed?

Must-have:

• 3 to 5 years bank operations or related experience

• Customer focused, problem solving, analytical mindset and passion for understanding the end to end process and impact on the client.

• Community College, Bachelor's Degree or Higher

• Expertise in Banking Operations and Regulatory Requirements

• Good presentation and interpersonal skills

• Excellent communication and collaboration skills, ability to achieve results through vendors, team members, and business partners, proficient organizational skills, and a demonstrated passion for execution excellence.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to build close relationships with clients

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Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.