Field Service Specialist

Join Natus Medical as a Field Service Specialist and make a difference in patient care by supporting our innovative neurodiagnostic devices. In this role, you'll be responsible for installing, maintaining, training, and servicing our full line of Neurology products. This is a remote position with significant travel and autonomy.

• Plan, manage, and execute neurology system installations (small to large scale).
• Perform preventative maintenance and on-site service calls for existing equipment.
• Troubleshoot and resolve hardware, software, PC, and network issues.
• Analyze product failures and provide actionable feedback to Engineering and Operations.
• Conduct customer training sessions at client sites and Natus facilities.
• Build strong customer relationships and serve as a technical ambassador for Natus.
• Attend ongoing technical and skills training.

• Associate's degree, Bachelor's degree, or equivalent work experience in IT, medical systems, or a related field.
• 5+ years of field service experience with installations, training, and troubleshooting.
• Strong understanding of network structures and diagnostic tools.
• Prior experience in medical devices or healthcare IT environments.
• Willingness and ability to travel frequently and independently.

• Microsoft certifications: MCP, MCSE, A+
• Experience with:
  • SQL Server and database administration
  • Windows Server/Client OS, Active Directory, Group Policy
  • Imaging and asset management tools
  • Enterprise antivirus tools
  • Networking and Citrix environments

• Valid driver's license with clean driving record
• Ability to travel via air without restrictions
• Must meet medical and documentation requirements for customer site access

• Vision, dental, and health insurance
• Monthly Auto allowance
• 401(k) with company match
• 7 paid holidays + 2 floating holidays
• 4 weeks PTO (hours accrued)
• Tuition reimbursement assistance program- eligible after one year of employment

At Natus Medical, we are recognized globally for our commitment to advancing the standard of care in neurodiagnostics. Our solutions are used in hospitals, clinics, and laboratories to improve patient outcomes and quality of life.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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