Professional Services Project Coordinator

Are you passionate about helping clients solve complex challenges and supporting them through critical business transformations? The Professional Services Coordinator is the hub of CATI's implementation, onsite consulting, and training services team and is responsible for coordinating the deployment of all professional services offerings centered around our CORRIDOR software suite. The Professional Services Coordinator plays a central role in the execution of our business as they interface between customers and CATI team members alike to ensure our new customers' onboarding experience is world-class. The successful candidate will report directly to the company's Professional Service Manager.

The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record. In addition, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and enjoys building constructive and effective relationships.

What You Will Be Doing:

• Act as the point of contact in overseeing the planning and execution of all new customer engagements including heavy coordination between the customer, the rest of the professional services team and other internal resources.
• Ensure project metrics are achieved with agreed-upon outcomes for the successful implementation of the assigned project.
• Directly support and consult with customers to set expectations, communicate schedules, and monitor progress.
• Support the other professional services team members to help schedule support and close open action items.
• Manage several concurrent projects of varying size and complexity.
• Help develop, document, monitor and continuously improve internal processes related to managing new customer implementations.
• Define, control and monitor project scopes, resource requirements, timelines and schedule, and deliverables and report progress to stakeholders.
• Perform Professional Services team support functions including scheduling professional services, planning travel and coordinating/delivering training events.
• Use strong problem-solving skills with effective follow through, analyzing information and evaluating results to choose the best solution and solve problems

What You Need for this Position:

• Bachelor's degree required.
• At least 3 years of project coordination or customer success experience. Experience in SaaS software or ERP software deployment a plus.
• Excellent written, verbal, and analytical skills.
• Top-notch planning & organization skills with a high attention to detail.
• Self-motivated, fast learner with the ability to operate independently.
• You have the ability to multi-task and are comfortable working in a dynamic, fast-changing, entrepreneurial environment.
• You have a strong ability and interest in listening to and working with customers to become their advocate.
• You have the ability to work collaboratively and effectively with internal teams and customers alike.
• You are highly motivated with a strong work ethic and must possess personal qualities of integrity and dedication to the company's mission.
• You have a high proficiency with all Microsoft Office products including Microsoft Project or other project management software.
• PMP certified a plus
• You are comfortable with travel up to 50% of the time.

Benefits and Work Environment:

At CATI, we know that great people make a great company. We value all our team members and offer a competitive compensation package that includes:

• Group Health Insurance, including options for vision and dental insurance
• Generous PTO policy
• Contribution to 401(k) retirement plan with a company match
• Disability Insurance
• Opportunities for ongoing training and professional development
• A dynamic, international work environment, and positive culture
• Our positive and engaging culture, with a small company vibe, encourages our people to do their best work every day. We offer our team members the flexibility to make daily choices that can help them to be healthy, centered, innovative and productive.

Applicants must be currently authorized to work in the United States for any employer.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.