Product Operations Specialist

Coapt provides transformative technologies that improve quality of life for upper-limb prosthesis users. Based in industry-leading research in bionics and clinically-dedicated engineering, its cutting-edge technology gives prosthesis users more intuitive, natural and personal control to fit their lifestyles. Now a Hanger, Inc. company, Coapt continues to lead in innovation and excellence in the field.

The primary focus for the Logistics Analyst II/Product Operations Specialist will be ensuring product items ordered by company customers and affiliates are gathered, documented, shipped, and tracked properly. Documentation and QA activities involve both inbound and outbound items. Some internal tracking of product repair and service work will be required. Develop and prepare management reporting requirements related to overall product and freight spending and savings, communicating all deliverables directly to stakeholders.

Product Operations
• Product serial number tracking and product data entry
• Salesforce case management
• Quality Assurance reporting for outbound product shipments
• Assembling ordered product in product boxes
• Shipping label creation, shipment boxing and shipper communications
• As-needed communications with collaborating device manufacturers
• Electrode kits labelling
• Warranty data entry
• Fabrication Operations (managing daily fabrication/assembly tracker, repair case receipt, triage, and communications as needed)
• Assist with loaner and evaluation equipment tracking
• Support remote sales team members with equipment requests and shipping
• Contribute to evolution of operations procedures and procedure documentation
• Handle some inbound support calls and online meetings with Coapt customers.
• Entry of clinical and technical support detail into existing quality management job-ticketing systems, including periodic self- and team-log audits.
• Assist with testing, Quality Assurance documentation, and general preparation of product and repair shipments.
• Periodically analyze and report on procedural and operational issues to a broader team.
• Assist with maintenance of work instruction and other QA procedure documentation.
• Identify and communicate product issues to the engineering team, collaborating with the engineers to improve the speed and quality of the products produced.
• Participate in customer support log audits with internal team.

Minimum

• Typically requires a minimum of 2 years of related experience.

Preferred

• Bachelor's degree in Accounting, Finance or Supply Chain Management
• 3 years' experience in data analysis

• Proficient in MS Office (Word, Excel, PowerPoint)
• Strong communication and interpersonal skills
• Knowledge of major carriers to include small parcel and LTL
• Knowledge of Supply Chain process utilizing all modes of transportation
• Technical documentation and ticketing software (e.g. JIRA, Salesforce)
• Exposure to, and experience with, verification and validation duties under a Quality Management System
• Exposure to the field of Prosthetics and Orthotics is an asset

Pay range of $55,000 -$69,800 + benefits. This pay range is posted to comply with Illinois Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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