Alternative Media Liaison (4722C), Disabled Students Program - #78532

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

The Disabled Students' Program (DSP) is the designated campus entity which identifies and recommends reasonable accommodations, and provides appropriate auxiliary services to students with disabilities in accordance with federal and state law, and university policy. DSP is responsible for ensuring that print and/or electronic materials, are provided in formats that are accessible for students with print and/or qualifying physical disabilities.

Position Summary

The Alternative Media Services Liaison is responsible for the receipt and distribution of alternate media materials, and oversees the use of assistive technology by students with print disabilities in order to access instructional materials that are required, or recommended by the course instructor. Serves as the primary contact for students with print disabilities who request the conversion of alternative media/documents from the Alternative Media Production Center. Serves as the primary contact for faculty and staff inquiring about Alternative Media Production Services. Provides administrative and production support. Provides training to students with print disabilities on how to use assistive technology, and how to independently convert text documents into an accessible format.

Application Review Date

The First Review Date for this job is: 06/10/2025.

Responsibilities

Customer Service

• Provides comprehensive customer support to the Alternative Media Center, students with print disabilities, and faculty.
• Serves as the primary front-line contact for students requesting alternative media services.
• Answers general inquiries and routine questions from students, faculty and staff.
• Refers complex and urgent questions to Supervisor.
• Provides assistance to students in completion of alternative media requests.
• Collects materials from students assuring that all appropriate documentation is included (i.e. proof of student's registration and material ownership).
• Reviews incoming requests from students for completeness and accuracy.
• Follows up with students by email when information is incomplete or inaccurate.
• Distributes requests to appropriate alternative media staff for conversion.
• Follows-up with students by e-mail when alternative media service requests are incomplete or inaccurate.
• Provides notification to students regarding conversion/production status, and when text books/course readers are ready for student pick-up.
• Follows-up with student reported complaints.
• Reviews issues with student and consults with supervisor.
• As necessary, refers student to the DSP complaint resolution process.
• Tracks progress of alternative media projects, and provides students with project completion status updates in a timely manner.

Coordination

• Serves as DSP liaison with faculty to secure course reading lists or when instructional material is needed for conversion into appropriate alternative media format.
• Follows up as necessary.
• Reports any difficulties to Supervisor.
• Works in collaboration with Supervisor to recruit, interview, train, and schedule work- study students in support of assistive technology and production support activities.
• Coordinates with Educational Technology Services to gain administrative access to course content sites, and Library Scanning Services to establish DSP student eligibility to receive library conversion/scanning services.
• Regularly identifies, downloads and distributes required materials on course sites for conversion.
• Provides instruction, training and support to students with print disabilities in the use of assistive technology stations and develops/updates instructional materials for posting and distribution.
• Manages and troubleshoot assistive technology computer stations and in consultation with Supervisor, secures the appropriate technical assistance to repair/maintain equipment in optimal condition.
• Monitors computer stations, and ensures compliance with federal, state and university copyright laws and protection of distributed alternative media materials.

Database/Student Records Maintenance

• Manages distribution of alternative media.
• Uploads electronic materials, and posts alternative media files to student/course specific folders.
• Updates holdings in appropriate database systems.
• Uses the DSP Alternative Media Services database to process and track requests for alternative media services.
• Maintains stewardship of all electronic records and alternative media holdings.

Document Conversion

• Prepares materials for electronic conversion (i.e. disassemble and organize books in preparation for scanning).
• Obtains a 'clean' copy of source material for assigned article/book from the Library and/or online when legibility of the copy provided by the student or course instructor is poor (e.g. faded, marked up, etc.) Re-types text if clean source material is not available.
• Analyzes instructional materials and makes appropriate adjustments to the scanning software, hardware settings, and resolution.
• Imports scanned files into the appropriate computer program based on students' disability requirements.
• Manipulates scanned files using Optical Character Recognition (OCR) tools.
• Adding appropriate tags and audio descriptors and alternative tags to MS Word documents.
• Imports electronic texts into programs for students with learning disabilities (i.e. Kurzweil 3000).
• Proofreads and edits to ensure the accuracy and effectiveness of converted text.
• Imports documents into programs for HTML and audio conversion.
• Prepares final product for electronic posting (i.e. Google Drive).
• Reassembles hardcopy materials.

Other

• Compiles data, and assists in the completion of reports.
• Provides administrative and technical support to the Supervisor of Alternative Media Services.
• Performs other duties as assigned.

Required Qualifications

• Two to three years of progressively responsible customer service experience.
• Demonstrated ability to work in a fast-paced, demanding, high volume and compliance-oriented environment.
• Ability to work independently and respond to requests in a timely manner.
• Strong interpersonal and written communication skills.
• Ability to interact in a positive manner with students, faculty, and staff.
• Demonstrated ability to use sound judgment in responding to issues and concerns.
• Excellent attention to detail, strong analytical and problem-solving skills.
• Effective organizational skills and ability to prioritize and meet deadlines.
• Ability to format in Microsoft Word, Excel, and Power Point.
• Proven proficiency with Windows and Mac OS operating systems.
• Proficient with Google Workspace.
• Customer service oriented.
• High school diploma and/or equivalent experience/training.

Preferred Qualifications

• Previous experience in teaching or training others.
• Experience with optical character recognition software (i.e., OmniPage, and/or ABYYFineReader).
• Past/prior experience providing content, copy editing, and proofing of written materials.
• Familiarity with federal, state and university copyright laws.
• Technology-based customer service background.
• Past/prior experience working with information management systems.
• Experience working in a University environment.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $29.63 (Step 1) - $33.96 (Step 7).

• This is a full-time, Career position that is eligible for full UC benefits.
• This is a non-exempt, bi-weekly paid position.

How to Apply

• To apply, please submit your resume and cover letter.

Other Information

This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html

• This is not a visa opportunity.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Misconduct

SB 791 and AB 810 Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.