New

Director, Revenue Cycle Automation

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
May 24, 2025
Provides leadership, along with efficient and effective oversight of Revenue Cycle Automation strategies, activities and teams, working across the enterprise Revenue Cycle Operations Team to guide and orchestrate complex Automation initiatives that span intelligent and traditional automation technologies. They will work to continuously enhance, modernize, and develop the Revenue Cycle Automation portfolio, in service of Mass General Brigham's strategic goals, while providing oversight and support to leaders and teams performing automation work. In partnership with key operational stakeholders, they will identify opportunities to use automation technology to redesign, inform, and automate processes, support the implementation of organizational Intelligent Automation strategy, and continuously work to improve people, process, and technology across the function. Essential Functions Participates in establishing the strategic direction for the Revenue Cycle Automation function, and collaborates with direct reports and functional leaders to drive alignment. Promotes and builds trust in automation across Revenue Cycle Operations, and displays openness to innovative solutions through development of dedicated innovation-focused capabilities. Drives deployment of Robotic Process Automation, Intelligent Automation, Cognitive Automation, and Artificial Intelligence and cognitive capabilities across Revenue Cycle teams. Partners with enterprise Digital Intelligent Automation leaders to assess and integrate new organizational technologies into Revenue Cycle Operations. Ensures alignment with enterprise Digital Intelligent Automation standards, practices, and governance. Stewards internal and industry benchmarking KPIs for Revenue Cycle Automation and continually strives to maximize measurable performance. Serves as a thought partner for Revenue Cycle operational leaders looking to increase the level of automation in their workflows. Monitors evolution of core technologies to continually evaluate the most efficient way to achieve automation outcomes. Establishes and enforces best practice standards for Revenue Cycle Automation opportunity evaluation, technical solution design, and product development. Participates at a national and local level as a SME. Communicates relevant changes in performance, market trends, health care delivery systems, and legislative initiatives impacting execution of team goals to team(s). Mentors and supports team resources to successfully deliver projects in a timely fashion, providing teams with a clear picture of the desired end-product. Education Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Experience in relevant operational management and process/technology optimization, 5-7 years required and Experience in leading people, 3-5 years required Knowledge, Skills and Abilities - Demonstrates competency and leadership experience in a large, complex organization with multiple locations. - Strong operational management and process/technology optimization skills. - Strong knowledge of Revenue Cycle operations and technology. - Excellent personnel management and organizational management skills - including written and oral communication, relationship management, customer service, and organization. - Results-oriented and committed to ensuring high-quality product delivery. - Possesses deep understanding of automation design, development, and testing. - Experience developing motivated, capable, and effective technical teams. Remote position with quarterly meetings in Boston. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.