New 
Head of Creative Operations & AI Integration
 Microsoft | |
 United States, Washington, Redmond | |
 May 24, 2025 | |
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OverviewThe Global Marketing Engines & Experiences (GME&E) team is seeking a strategic and operational Head of Creative Operations & AI Integration to scale Microsoft's internal content creation capabilities by integrating AI, data, and insight-driven workflows across every step of the process - from briefing through optimization. This role will accelerate content velocity, performance, and consistency across key commercial areas, including Microsoft 365, Azure, and Security. You'll bring experience in content operations, brand/agency workflows, AI-enabled creative tools, and real-time data integration. Your mission: architect the systems and processes that enable Microsoft to deliver high-impact, compliant, and insight-informed content across video, design, text, and social channels. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesDesign and implement end-to-end content workflows that integrate AI from ideation to publishing. Incorporate generative and automation toolsPartner with brand, legal, engineering and creative leads to define governance, content standards, and AI workflows that ensure compliance and quality. Embed social listening, search trends, and performance signals into upstream content strategy and live iteration. Operationalize a closed-loop content system where inputs from Sprinklr, Brandwatch, Power BI, and first-party data drive content optimization. Lead integration across content management systems (CMS), digital asset management (DAM), and collaboration tools including Microsoft Teams, SharePoint, and Power Platform. Develop operational playbooks, onboarding programs, and AI enablement resources for internal teams and agency partners. Establish key performance indicators (KPIs) to measure workflow efficiency, content velocity, and the business impact of AI-powered content production. Collaborate with analytics, social, and creator strategy leads to ensure creative execution aligns with audience behaviors and business goals. Monitor and adapt to emerging tools, AI advancements, and content governance trends to future-proof creative operations.Embody our Culture and Values | |