IT Service Desk Support Technician - Senior

Excellent communication, troubleshooting, and training skills. Ability to translate business requirements into effective Jira/Atlassian solutions
• Strong scripting or automation experience (e.g., Groovy, ScriptRunner, or PowerShell)
• Demonstrated ability to support ITSM practices such as incident, change, and problem management
• Experience integrating Jira with identity management, monitoring tools, and external platforms via REST APIs
• Strong familiarity with the Atlassian ecosystem
• In-depth knowledge of Jira custom workflows, automation rules, service desk queues, SLAs, and request types
• Experience configuring and administering Jira Service Management in an enterprise setting

Required Qualifications:

• Active Top Secret clearance with SCI eligibility.
• 2 years with BS/BA; 0 years with MS/MA; 6 years with no degree
• DoD 8570 IAT Level II certification (Security+ at a minimum).
• Must have extensive experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff.
• Must have experience with creating user accounts for Windows environments.
• Experience supporting variety of IT technologies (Laptops, desktops, Mobile devices, etc.).
• Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience working in a professional security environment balancing multiple tasks and prioritizing as required.
• Team Player - Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.

Preferred Qualifications:

• Relevant Service Desk focused experience in Secret and Top Secret environments.
• Cisco & Microsoft Certifications.
• Experience running and/or managing projects.

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligibility to participate in an attractive bonus plan.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.