Knowledge Manager

Consulting Services Group (CSG) is a premier provider of support services, bringing a new and unique level of subject matter expertise to our clients. Our innovation-led services provides comprehensive solutions to our clients who face high-stake challenges related to managing essential programs, growth and transformation, critical communications, and logistics. Our people bring unparalleled expertise and dedication, and we are always looking to expand our team.

Consulting Services Group (CSG) is hiring a Knowledge Manager to be responsible for overseeing the storage and distribution of knowledge for one of our government customers. Position requires someone who can maintain various government customers' knowledge base and ensure that proper distribution processes are in place so that employees have the tools that they need to succeed. The Knowledge Manager will work alongside stakeholders, internal and external to promote and optimize the usage of the supported government organization's knowledge assets. The Knowledge Manager will be expected to keep themselves and their appointed teams accountable for compliance to the supported government customers' expectations and strategy. The ideal candidate will have a track record of managing large organizational knowledge databases, preferably in support of government customers, has excellent verbal and written communication skills, experience in fostering collaborative work environments between organizationally connected but geographically separated teams, and has a background working in support of the Department of Defense (DoD).

Duties/Tasks and Responsibilities:

• Developing processes and protocols for storing information, making it accessible, controlling access, and capturing new knowledge.
• Creating and maintaining a knowledge base within supported government customers' organizations.
• Creating searchable resources to improve supported government customers' access to data and information via easy-to-use search methods.
• Fostering a culture of knowledge-sharing and collaborative workflow among various government customers' sections, project teams, and leadership.
• Ensuring that employees are sure of the knowledge management processes, including the purpose of doing so.
• Creating tangible information assets by converting various intangible assets of support government customers into records that you can organize, store, and distribute when needed.
• Making sure that the right knowledge goes to the right people, and that this information is promptly applied to supported government customer activities.
• Monitor progress and learning processes by keeping track of engagement, project outcomes and other metrics.
• Providing relevant coaching, training, and support to champion a knowledge management culture.
• Maintaining open lines of communication with distributed network of supported government customers to facilitate feedback and to enable trouble shooting of any identified knowledge management challenges.
• Contribute to brainstorming meetings and development of new ideas related to improved knowledge management practices in support of designated government customers.

Education:

Minimum Qualifications:

• Must be a U.S. Citizen
• Must hold an active Department of Defense Top Secret Clearance and be SCI eligible with ability to obtain a CI Poly.

Required Skills:

• Working experience supporting DoD customers.
• A minimum of 3 years of experience in graphic design, creative design, marketing, communications, or other related work fields.
• Advanced knowledge of knowledge management software such as Microsoft Sharepoint, KnowledgeOwl, Bitrix24, Freshdesk, Salesforce Knowledge, JIRA, LivePro, Confluence, or other recognized commercial software for knowledge management.

Job location: In the vicinity of Laurel, MD, remote telework is not available.

Other:

Work Environment

Travel:

Compensation and Benefits:

We provide compensation commensurate with experience and qualifications.

We are proud of the benefits that we offer! In addition to a competitive salary, we provide no cost health, dental, and vision insurance options for our employees. Our paid time off is a generous accrual program with additional time off for sick leave for you or your dependents wellbeing and paid military leave. Our 14 holidays allow our staff the flexibility to take alternative days off throughout the year. Employees also benefit from a retirement plan with immediate match and vesting. Additionally, we offer life and disability insurance, tuition reimbursement, and a rich employee referral program.

We are honored to have been recognized as a USA TODAY Top Workplace for 2025. The strong culture that we have built - one that prioritizes work life balance, employee appreciation, strong values, and meaningful work, contributes to an environment where CSG employees feel valued and supported.

Application:

Applications will be reviewed on a rolling basis. Please let us know if you require accommodations during the application or interview process by reaching us at 540-751-3215.

Consulting Services Group, LLC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, see Equal Employment Opportunity. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job, therefore our job descriptions are guidelines, not hard and fast rules. Your experience helps build the competencies and knowledge that translates to our openings.