Parking Ambassador Monday- Friday 1pm-9:30pm

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

This position coordinates customer service delivery to the campus community and external clients on behalf of the department, ensuring the garage equipment is in operational order (including gate arms, ticket dispensers, intercoms, and fee computers); provides general campus information, directions, parking alternatives and other information to customers. The Field Service Specialist will assist in barricading lots, placing signage and assisting with campus event parking operations in assigned facilities. This position is required to work outside for the entirety of shift, standing and walking for extended periods of time in all weather conditions.

This position plays an ambassador role for the department and university and will interact on a regular basis: faculty, staff, students, and guests.

This position typically will advise and counsel: Customers.

This position will supervise: N/A

Job Duty 1 -
Assist customers in the use of the parking system at the pay-on-foot locations and entry/exit lanes in a professional manner, offering payment options, addressing any issues related to parking, providing general campus information to the guests, parking alternatives, etc.

Job Duty 2 -
Provide minor cleaning and equipment maintenance such as clearing ticket dispensers, adjusting gate arms, intercom, fee computer problems.

Job Duty 3 -
Report critical equipment malfunctions, service/maintenance and enforcement concerns to their supervisor for resolution.

Job Duty 4 -
Manage traffic flow during peak ingress and egress periods and events, for efficient entry and exit of traffic.

Job Duty 5 -
Monitor space availability and utilization; assist with events and reservation accommodation as necessary.

Job Duty 6 -
Periodically conduct space and utilization counts.

Job Duty 7 -
Light portering to ensure the parking areas stay clean and clear of debris throughout each shift.

Job Duty 8 -
Perform other job-related duties as assigned

Educational Requirements
High school diploma, GED Certificate or Vocational School Diploma.

Other Required Qualifications
Required Certifications, Licenses or Permits:
Valid US Driver's license of the appropriate class and required endorsements throughout employment

Required Experience
One to two years of job-related experience.

Preferred Experience
Two or more years of job-related experience. Experience in outdoor settings with a high-volume service environment. Experience working in parking operations at a university, city or airport. Experience working with parking/access revenue control equipment.

KNOWLEDGE
This job requires knowledge of credit/debit card transactions and related record keeping. Microsoft Office applications (i.e., Word, Excel, Outlook). Basic knowledge of garage equipment maintenance to resolve minor issues. Basic knowledge of parking lot and facility operations to assist the team effectively.

SKILLS
Customer service and communications skills are required as is the use of office-related computer applications, Problem-solving skills, attention to detail.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will travel
This position does not require security clearance.

Job Grade:A4
Salary Range: $16.00 - $20.64

Location: Atlanta, GA

Shift: Monday- Friday 1:00 pm - 9:30pm

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening