Program Manager L3 (Events Ops Program Manager)

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Event Ops Program Manager L3-PTS is responsible for the management and oversight of event and guest parking at Georgia Tech; provides leadership and expertise in coordinating parking logistics for all major and minor events and daily guest parking with the flexibility to work evenings and weekends. The Manager will represent the department as an operational liaison to support a variety of campus partners such as Athletics, Student Services, Police as well as interact with campus community members and guests. The Manager will develop and lead a high performing service-oriented team to ensure excellent customer service to the campus community. This position reports to the Director of Parking.
This position may supervise: Assigned Staff

Job Duty 1 -
Manage team that oversees all small- and large-scale event parking activities from the request process through event completion and completion of after-action assessments.

Job Duty 2 -
Responsible for setting employee goals, assessing employee performance, and providing feedback.

Job Duty 3 -
Serve as the main point of contact for management of events in campus parking facilities.

Job Duty 4 -
Provide support to the team in processing events during high-traffic periods.

Job Duty 5 -
Serve as the main point of contact for the parking needs related to high-profile and large-scale events.

Job Duty 6 -
Ensure proper logistics, procedures, and support are in place, required for the successful execution of event parking needs.

Job Duty 7 -
Collect, verify, analyze event parking data, and provide senior management with reporting and data submissions at the conclusion of each event.

Job Duty 8 -
Develop and maintain collaborative partnerships with campus partners and stakeholders.

Job Duty 9 -
Perform other job-related duties assigned

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Two or more years of job-related experience

Additional Preferred Qualifications
Preferred Certifications, Licenses or Permits:
Project Management Professional - (PMP)
Certified associate in project management - (CAPM)
Experience in a higher education institution.
Proficiency in AIMS or other Parking Management systems.
Knowledge/experience working with PARCS equipment.
Knowledge/experience working with event handheld equipment

Preferred Educational Qualifications
Master's Degree

Preferred Experience
PREFERRED EXPERIENCES:

o Proficiency in T2 Flex or other Parking Management systems
o Experience in a higher education institution
o Knowledge/experience working with TIBA equipment

Plan, coordinate, and manage all parking logistics for campus events.
2+ years of experience in parking operations management or event planning.
Collaborate with event planners, venue staff, and logistics teams to align parking requirements with event timelines.

ABILITIES
Essential duties require working in inclement weather; ability to lift barricades/signs weighing at least 50 pounds; drive department carts and vehicles; use computer, cell phone, radios and other technical tools to facilitate duties.

KNOWLEDGE
This job requires enhanced knowledge of current parking industry practices and event management.
Excellent oral and written communications; customer service skills.
The ability to multi-task, and attention to detail is required, Advanced knowledge of the Microsoft Office suite.
This position will supervise a team of professional staff; supervision of staff, training and development is required.
Additionally, this position requires the ability to stay calm in stressful, fast-paced situations, and must be able to adapt to changes in the work environment.

SKILLS
Proficiency with Microsoft Office, Smartsheet.
Organizational skills to effectively manage events from start to finish.
Leadership skills to hire, train and supervise a team of professional employees.
Interpersonal skills: Work effectively and collaboratively with various stakeholders.
Excellent verbal and written communication for liaising with departments and student groups.
Event planning and execution: Ability to create, lead, and execute campus events across multiple locations.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will travel
This position does not require security clearance.

Job Grade:A9
Salary Range: $63,303.00 - $86,697.00

Location: Atlanta, GA

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening