Senior Director, Cyber Customer Trust Enablement

Location:

Dallas, TX or US Remote considered

Blue Yonder is a global leader in digital supply chain software solutions. We empower businesses to optimize their supply chains with AI-driven insights and innovative solutions. Join us to shape the future of global cyber security.

Overview:

The Global Senior Director, Cyber Customer Trust Enablement, will lead the development and execution of our customer-centric cybersecurity initiatives, ensuring the protection and integrity of customer data and enhancing trust across all customer touchpoints. This role requires a combination of strategic leadership, deep cybersecurity expertise, and strong customer-focused communication. The ideal candidate will collaborate with cross-functional teams including cybersecurity, customer success, marketing, product, sales, and legal to establish and maintain a strong, transparent security posture that drives customer satisfaction and loyalty.

Responsibilities/Scope:

• Leadership & Strategy:
  • Lead and shape the overall cyber customer trust strategy, aligning it with organizational goals to enhance customer trust, satisfaction, and brand reputation.
  • Develop and implement frameworks to measure and monitor customer trust levels, and drive improvements where necessary.
  • Partner with senior leadership to ensure cybersecurity policies and customer-facing communications reflect the company's commitment to data protection, privacy, and security.
• Cybersecurity Enablement:
  • Oversee the development and execution of proactive customer-facing cybersecurity initiatives to build trust, such as customer education, security training, and transparent communication.
  • Collaborate with product teams to integrate cybersecurity best practices into customer-facing products and services.
  • Lead the creation of transparent, customer-friendly security reports, disclosures, and documentation regarding our cyber security posture and practices.
• Customer Engagement:
  • Act as a thought leader, engaging with customers on cyber security-related issues and building strong, trust-based relationships.
  • Develop and manage key customer trust programs, working directly with the customer success, sales, and support teams to ensure a positive security experience for customers.
  • Represent the company in external forums, such as conferences and industry groups, to share best practices and demonstrate our commitment to security and customer trust.
• Cross-Functional Collaboration:
  • Collaborate with legal, compliance, and regulatory teams to ensure that customer trust initiatives are aligned with legal and regulatory requirements.
  • Work closely with product, marketing, and engineering teams to integrate security features into customer-facing products and services, ensuring customer-centric cybersecurity is embedded throughout the customer lifecycle.
• Risk Management & Incident Response:
  • Lead and manage the customer communication strategy in the event of a cyber security incident, ensuring transparency, clarity, and timely updates to customers.
  • Collaborate with risk and incident response teams to develop protocols and ensure readiness for potential cyber threats or data breaches.
• Team Development & Mentorship:
  • Build, mentor, and lead a high-performing team of cybersecurity professionals focused on customer trust and enablement.
  • Foster a culture of continuous learning, innovation, and customer-focused security excellence within the team.

What we are looking for:

• Education:
  • Bachelor's degree in Information Technology, Cybersecurity, Business Administration, Product Management, or other.
• Required Experience:
  • 10+ years of experience in cybersecurity, customer trust, or related roles, with at least 5 years in a leadership position.
  • Proven track record of leading cross-functional teams and driving large-scale customer trust initiatives in supply chain.
  • Deep understanding of cybersecurity frameworks, regulatory requirements (e.g., GDPR, CCPA, SOC 2), and industry best practices.
  • Strong experience in developing customer-facing communications and strategies that promote cybersecurity awareness and trust.
• Desired Skills:
  • Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical audiences.
  • Strong strategic thinking and problem-solving capabilities, with a focus on delivering tangible outcomes.
  • Proven ability to build relationships and influence stakeholders at all levels, both internally and externally.
  • Experience in crisis management and handling customer communication in the event of a security incident.

#LI-MH1

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The salary range for this position is $186,298.00 to $241,702.00 USD.

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision

• 401K with Matching

• Flexible Time Off

• Corporate Fitness Program

• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.