Lead Installation Coordinator - Austin, TX

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Responsibilities

- Submit timesheets and time off requests for Installation Coordinators.
- Participate in meetings with managers and other departments to ensure alignment.
- Lead weekly meetings with Installation Coordinators.
- First point of contact for customer de-escalation.
- Data tracking for; truck deliveries, resourcing, set goals for work orders.
- Follow up on Jobs in Progress (JIPS) & IGBs to ensure proper scheduling.
- Maintain installation scheduling of installation managers, & creates service folders with proper documentation for IMs.
- Take both inbound and outbound scheduling calls.
- Prepare customer correspondence when deemed appropriate, such as paid invoices or rebates.
- Provide back-up and support to other members of the operations team as needed.
- Keep continuous communications with assigned customers to ensure that all questions and concerns about their project are addressed and satisfied.
- Prepares contract amendment as necessary.
- Other jobs duties as assigned.

Qualifications

- Excellent customer relations, empathetic & personable skills.
- Exceptional communication skills of listening and speaking for handling customer conflicts.
- Knowledgeable with tactful and diplomatic approach to tasks at hand.
- Must be able to organize & prioritize.
- Ability to adapt well and accept feedback in a changing environment.
- Must be comfortable in a technology driven environment.
- Ability to work independently.
- Experience working in an office environment preferred.
- High School Diploma or equivalent required; College Degree preferred.

Benefits

- Medical, Dental, and Vision Insurance
- Teammate Assistance Plan
- Tuition Reimbursement
- 401k with 50% match up to 6% of your annual pay
- Paid Time Off
- Company Paid Holidays
- Paid Volunteer Time
- And more!

Pay $24 hourly.

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.

We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.