Product Manager

FUNCTION: The Product Manager is responsible for bringing new and enhancing existing product offerings for current and future Cass clients in an engaging, functional way, while collaborating with other departments and maintaining a keen awareness of product trends. With knowledge of client demands and an innovative perspective on product development, the Product Manager works creatively and pragmatically to meet the needs of the product audience.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Serves as a business/product owner and identifies and evaluates product and/or service opportunities for the corresponding business unit, analyzing feasibility, market needs and revenue opportunities.
• Supports work by acting as the subject matter expert (SME) for projects involving; IT technical product managers, project managers, business analyst, and developers to guide the development of new or enhanced product offerings for the corresponding business unit.
• Provides product vision by defining an evolutionary path for new or enhanced product offerings for the corresponding business unit.
• Participates in all phases of the product development lifecycle, including analysis, user acceptance testing, and integration of products.
• Conducts research and develops a good understanding of the customer's needs, new technologies, trends in the market, and competitors.
• Tracks industry and competitive trends through research and strong client, prospect, and carrier relationships.
• Serves as a member of a global, cross-functional team that translates customer needs and technology directions into product definitions.
• Delivers ad-hoc analytics to assist internal and external decision making.
• May participate in the creation of documentation or user guides for new products.
• Benchmarks competitive products to assess strengths and weaknesses.
• Represents Cass in a positive and professional manner at industry trade events.
• Other duties as required or assigned.

SKILLS AND ABILITIES REQUIRED:

• Ability and willingness to work independently and simultaneously on multiple tasks in a dynamic and fast-paced environment.
• Thorough understanding of technology and business development process.
• Experience managing and coordinating multiple projects simultaneously.
• Effective presentation skills and ability to lead internal and external meetings and presentations.
• Well developed interpersonal skills and demonstrated ability to build strong, positive relationships with other departments within Cass organization.
• Proficiency in Microsoft Office Suite; may require advanced Excel skills, including pivot tables and complex formulas.
• Experience using data visualization tools (e.g. Tableau, Power BI) preferred.
• Previous analytical and data visualization skills.
• Strong business acumen with the ability to communicate professionally, both orally and in writing, at all organizational levels internally and externally.
• SQL query writing skills with a proven understanding of relational database design preferred in some business units.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• Bachelor's in business, technology, or other related field from an accredited college or university, or equivalent experience.
• Based on Product Management Business Unit assignment may need:
  
  
  
  • 3+ years of experience working in a technology related capacity, preferably with internet technologies and e-commerce. OR
  • 3-5+ years of experience in the parcel industry. OR
  • 1-3 years of experience in the Transportation industry preferred. OR
  • 1-3 years of experience in the Utility Expense Management industry preferred.
  
  
  
  
• Experience in product and service conceptualization, design, development, and commercialization preferred.